Pet Insurance (2025)
Claim Procedure
Step 1: Prepare the information or documents
Policy number
An 10/11-digit alphanumeric combination that you may find in your policy
Medical receipt
Pet insurance claim form with medical report completed by veterinarian
- Pet's clinical examination report for insurance enrolment if you are making a claim for the first time
- Records of all required vaccinations
Step 2: Complete the online claim form
- Your contact details
- Claimant details
- Select the claim type and fill in the relevant information
- Your bank account details
- Upload supporting documents
Watch the video for step-by-step guidance
Step 3: Submit
Upon completion, you will be assigned a tracking number. We will contact you shortly afterwards. You will also receive an email notification from us.
Step 4: Check claims status online
You can easily check your claims status anytime, anywhere, ensuring you stay informed throughout the process.
Step 5: Direct bank-in to your bank account
We will direct bank-in to your bank account once the submitted claim form has been approved.
For any enquiries, please contact us at:
Service hours:
9:00am - 5:30pm,
Monday - Friday
(except public holidays)
WhatsApp Enquiry
Submit a form
(You are encouraged to submit the online claims through EASY Claims as it may takes longer processing time for the claim form submitted through post.)
Step 1: Download, print and fill out the paper claim form
Happy Tails Pet Insurance Claim Form
Step 2: Prepare the relevant supporting documents
Step 3: Submit your completed claim form and all relevant documents within 30 days of the accident to MSIG’s office address by post
MSIG Insurance (Hong Kong) Limited
Claims Department
9/F 1111 King’s Road,
Taikoo Shing, Hong Kong
- Incomplete claim forms cannot be accepted for processing of claims.
- If insufficient space is provided for your answers, please continue on a separate sheet.
- We aim to settle your claim within 14 business days on receipt of full and complete documents including investigative reports, if any, to assess the claim.
- We may contact you for more information.
