Contact us

Services hotline

9:00 am to 5:30 pm (Monday to Friday, except public holidays)


If you would like to reach us after office hours, please leave your name, contact number, policy and claims number, enquiry content by calling our services hotline or submitting enquiry form below. We will return to you on the next working day. Thank you.

Insurance consulting services (Japanese)
Emergency assistance
Home assistance
  • Locksmith
  • Plumber
  • Electrician
  • Air-conditioner engineer
  • Pest control service
  • General home cleaning service
  • Repair service
  • Emergency nurse assistance
Worldwide travel assistance
  • 24-hour worldwide emergency medical evacuation and repatriation after treatment
  • Deposit guarantee for hospital admission
  • Emergency rerouting, legal assistance, compassionate visit, children escort arrangements, travel information, etc.
Motor assistance
  • 24-hour emergency roadside assistance
  • 24-hour free towing service
  • Alternate car service
  • 24-hour claims advisory service
  • 24-hour general advisory service


Find us
Hong Kong office
MSIG Insurance (Hong Kong) Limited
9/F 1111 King’s Road, Taikoo Shing, Hong Kong
Regional office
MSIG Asia Pte Ltd
4 Shenton Way #27-01 SGX Centre 2, Singapore 068807
Japan Head Office
MS&AD Insurance Group, Inc.
Tokyo Sumitomo Twin Building (West Tower) 27-2, Shinkawa 2 Chome, Chuo-ku, Tokyo 104-0033, Japan
Mitsui Sumitomo Insurance Company, Limited
9, Kanda-Surugadai 3 Chome Chiyoda-ku, Tokyo 101-8011, Japan