EASY Claims

Submitted by jayeshl on Tue, 05/07/2019 - 16:38

3 easy steps to file your claim online!

Simply scan or take a photo of your documents and submit them online wherever you are.

1.

upload icon

Input

your claim information in the online claim form and contact details.

2.

upload icon

Upload

a digital copy of relevant supporting documents.

3.

submit icon

Submit

and receive an instant SMS, email confirmation and also a tracking number for your registered claim.

Here’s why you will love EASY Claims

complete the whole process in 15 min

Complete the whole
process in 15 minutes

save as draft to return the submission

“Save as draft” allows you to
return to the submission

Smart suggestion provide tip to fill out information

Smart suggestion
provides tips to fill out
information

submission via mobile device anytime and anywhere

Submission via mobile
device anytime and
anywhere

Instant SMS message and email confirmation

Instant SMS
message and email
confirmation

Direct bank in once your claim has been approved

Direct bank-in once your
claim has been approved 

No paper form to fill in or mail to us

No paper form to fill in
or mail to us

Covers all insurance products

Covers all insurance
products

Frequently Asked Questions
Q: How do I find my policy number?

A: Your policy number is stated on your policy document, or you may contact your agent or broker for assistance. 

Q: Do I need to submit the original supporting documents through post?

A: No for most of the claims. If we need the original supporting documents, our claims handler will contact you after our assessment. 

Q: How can I check the claim status after my submission on EASY Claims?

A: You will receive instant SMS, an email confirmation and also a tracking number for your registered claim upon submission. You may contact our claims services hotline at +852 2894 0660 with the tracking number. Our service hour is 9:00 am - 5:30 pm, Monday – Friday (except public holidays). 

Q: Do I need to print the completed claim form and send it back to you?

A: No.

Q: Is there a time limit on filing my claim?

A: Yes. Please submit the claim form to us within thirty (30) days from the date of incident. If you are still abroad and cannot submit the claim form now, you must submit it as soon as possible when you return to Hong Kong.
 

Q: Should I wait until all the supporting documents are available?

A: No. Please submit the claim form to us within thirty (30) days from the date of incident, even if you don’t have all the documents yet.

A: If our claims handler has not yet contacted you, please contact our claims services hotline at +852 2894 0660 .
If you have received the notification from our claims handler, you can submit the documents directly to your claims handler by replying his/ her email. Please quote the Claim Number for every enquiry or submission.

Q: What are Notification No. and Claim No.?

A: Both numbers are computer generated and are used to identify your claim submission and progress. Quoting your Claim No. whenever you write to, or call us, will help your claims handler to work faster.

Q: How will I receive the Notification No. and Claim No.?

A: The Notification No. is generated after you completed and submitted the claim form, and sent via email. Claim No. is generated after we assigned a claim handler to your case and sent via your preferred contact method.

Q: What should I do if I want to receive my claim settlement by cheque?

A: You can just leave the bank account details blank on the claim form.

Q: If my claim has more than one claimant, what should I do if I want settlement to be payable to each claimant?

A: In this case, each claimant has to complete their own claim form.

Have more questions?

Claims services hotline Phone+852 2894 0660

9:00 am to 5:30 pm (Monday to Friday, except public holidays)

EASY Claims, claim, eclaim, claims