MSIG Easy Lounge is absolutely wonderful. Traveling with elderly family members, when our flight was delayed, we received the digital airport lounge access voucher in time so we could take them to rest. Thank you sincerely for this service!

Speedy claim service! After submitting the claim form, MSIG asked us to submit the delayed flight ticket the day after. On the third day, the compensation amount was already transferred directly into our bank account.

I’m very satisfied with MSIG’s professional service.

MSIG staff communicated clearly and responded within a reasonable timeframe. Their service fully met my expectations and deserves recognition.

MSIG's customer service representatives were polite and professional in responding to my enquiries, and the travel insurance coverage was also very comprehensive.

The company website makes it easy to access product information, purchase insurance online, and submit claims online, making the entire process very convenient.

Efficient and convenient door-to-door luggage repairing experience.

Helpful Easy Lounge service for flight delay. Easy to claim.

During the summer vacation, my daughter and I travelled to Japan and we wanted travel insurance with comprehensive coverage. We looked at several options, and MSIG travel insurance suited our itinerary well and was reasonably priced.

Very efficient on issuing the digital airport lounge access voucher of Easy Lounge when there is flight delay. Keep it up.

MSIG staff were professional and quick in resolving my travel insurance questions, and they were also friendly. With her help, it made a huge difference in solving the whole matter!

Although we didn’t end up making a claim for this trip, offering an airport lounge for a one-hour flight delay is very thoughtful—it helps you avoid having to find somewhere to wait due to the delay.

I'm impressed by the speedy response from MSIG's staff.

I’m writing to express my sincere gratitude to MSIG for their understanding and support regarding my recent travel insurance claim.

Due to my mother’s sudden health condition, I had to return to Hong Kong earlier than planned.

Their willingness to consider my circumstances and approve the reimbursement for my ticket change meant a great deal to me and my family. MSIG’s thoughtful handling of the case, along with the professionalism demonstrated throughout the process, truly reflects their care and commitment. I deeply appreciate the compassion shown during a difficult time.

The coverage is appropriate and addresses practical needs effectively.

My son’s flight was delayed, and MSIG promptly provided him access to the VIP lounge along with quality facilities and refreshments, adding a sense of comfort and satisfaction to his journey.

My son accidentally injured his foot while travelling. Thankfully, I was able to submit a claim for overseas medical expenses through MSIG’s online claims service. The process was simple and user-friendly, and the overall experience was very positive.

I greatly appreciate the complimentary airport lounge access provided during flight delays. It offered valuable support in an unexpected situation and gave us greater peace of mind throughout our journey.

When my flight was delayed for more than an hour, I received an instant notification with clear directions to the airport lounge. The service was extremely convenient and helpful.

It’s great that customers can choose auto‑renewal, removing the hassle of forgetting to renew while keeping the process simple and convenient.