Pet Insurance

Claim Procedure

Submit your claim through EASY Claims – 3 steps to file your claims online anytime, anywhere


Simply scan or take a photo of your documents and submit them online wherever you are.


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your claim information in the online claim form and contact details.


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a digital copy of relevant supporting documents.


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and receive an instant SMS, email confirmation and also a tracking number for your registered claim.


file your claim online   learn more



Or submit your claim through post:


Visit any licensed veterinarian.

You can seek treatment for your pet at any licensed veterinarian, including specialists and emergency animal hospitals.


Download, print and fill out the paper claim form. Prepare the following documents.

Happy Tails Pet Insurance Claim Form


  • Pet's clinical examination report for insurance enrolment if you are making a claim for the first time
  • Records of all required vaccinations
  • Pet’s medical records including vets’ notes
  • Original final bills or receipts

Submit your completed claim form and all relevant documents within 30 days from the date of treatment to MSIG’s office address by post.

MSIG Insurance (Hong Kong) Limited
Claims Department
9/F 1111 King’s Road,
Taikoo Shing, Hong Kong

Important notes
  1. Incomplete claim forms cannot be accepted for processing of claims. 
  2. If insufficient space is provided for your answers, please continue on a separate sheet.
  3. We aim to settle your claim within 14 business days on receipt of full and complete documents including investigative reports, if any, to assess the claim.
  4. We may contact you for more information.
  5. For enquiries, please call our Claims Services Hotline at +852 2894 0660 or fill in the General enquiry form.