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Pet Insurance (2025)

Claim Procedure

Hong Kong

Step 1: Prepare the information or documents

  • Policy number

    An 10/11-digit alphanumeric combination that you may find in your policy

  • Medical receipt

    Terms and conditions

  • Pet insurance claim form with medical report completed by veterinarian

    Download form

  • Pet's clinical examination report for insurance enrolment if you are making a claim for the first time
  • Records of all required vaccinations

Step 2: Complete the online claim form

  • Your contact details
  • Claimant details
  • Select the claim type and fill in the relevant information
  • Your bank account details
  • Upload supporting documents

Online claim form

Watch the video for step-by-step guidance

 

Step 3: Submit

Upon completion, you will be assigned a tracking number. We will contact you shortly afterwards. You will also receive an email notification from us.

Step 4: Check claims status online

You can easily check your claims status anytime, anywhere, ensuring you stay informed throughout the process.

Check claim status

Step 1
claim search
1. Claim search Go to claims status enquiry and input the claim number or tracking number.
Step 2
verification
2. Verification Enter mobile number or policyholder’s name to verify
Step 3
claim status
3. Claims status 5 status with tracking details will be shown

Step 5: Direct bank-in to your bank account

We will direct bank-in to your bank account once the submitted claim form has been approved.

For any enquiries, please contact us at:

+852 2894 0660

Service hours:
9:00am - 5:30pm,
Monday - Friday
(except public holidays)

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(You are encouraged to submit the online claims through EASY Claims as it may takes longer processing time for the claim form submitted through post.)

Step 1: Download, print and fill out the paper claim form

Happy Tails Pet Insurance Claim Form

Step 2: Prepare the relevant supporting documents

Step 3: Submit your completed claim form and all relevant documents within 30 days of the accident to MSIG’s office address by post

MSIG Insurance (Hong Kong) Limited
Claims Department
9/F 1111 King’s Road,
Taikoo Shing, Hong Kong

  1. Incomplete claim forms cannot be accepted for processing of claims. 
  2. If insufficient space is provided for your answers, please continue on a separate sheet.
  3. We aim to settle your claim within 14 business days on receipt of full and complete documents including investigative reports, if any, to assess the claim.
  4. We may contact you for more information.
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