Customer feedback form

Customer feedback

You may feedback or log a complaint through the below channels. Please include your full name, contact details and policy number or claims number so that we can follow up with you promptly.


Submit a form
Fill in the customer feedback form below
Post to us
Avenida Da Praia Grande No. 693, Edif Tai Wah 13 Andar A & B, Macau
Customer feedback

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Customers are advised to compress the email attachment to avoid delivery failure. Maximum file size of each document is 10MB.
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Thank you for completing this form. Please click “Submit” to send your feedback to MSIG, or click “Reset” to erase all information you have entered.


If you are still dissatisfied with our resolution, you may seek further advice from other independent parties:

Monetary Authority of Macao
The Insurance Supervision Department
Monetary Authority of Macao
Calçada do Gaio, No. 24 – 26,