Customer Feedback

Customer feedback

You may feedback or log a complaint through the below channels. Please include your full name, contact details and policy number or claims number so that we can follow up with you promptly.

Submit a form

Fill in the Customer feedback form below

Post to us

9/F 1111 King’s Road,
Taikoo Shing, Hong Kong

Call us

+852 3122 6922

Customer feedback

Salutation:

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Mrs

Ms

Miss

Type of feedback:

Family name:

Given name:

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Policy number/Acknowledgement number/Claims number:

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If you are still dissatisfied with our resolution, you may seek further advice from other independent parties:

Insurance Authority

23/F, 625 King’s Road, North Point,
Hong Kong

+852 3899 9983

http://www.ia.org.hk

[email protected]

The Insurance Complaints Bureau

29/F, Sunshine Plaza, 353 Lockhart Road, Wanchai, Hong Kong

+852 2520 2728

https://www.icb.org.hk