Customer feedback form

Customer feedback

You may feedback or log a complaint through the below channels. Please include your full name, contact details and policy number or claims number so that we can follow up with you promptly.


Submit a form
Fill in the Customer feedback form below
Post to us
9/F 1111 King’s Road,
Taikoo Shing, Hong Kong
Customer feedback

Please provide the following details:
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Customers are advised to compress the email attachment to avoid delivery failure. Maximum file size of each document is 10MB.
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Please click “Submit” to send your feedback to MSIG, or click “Reset” to erase all information you have entered.


If you are still dissatisfied with our resolution, you may seek further advice from other independent parties:

Insurance Authority
23/F, 625 King’s Road, North Point,
Hong Kong
The Insurance Complaints Bureau
29/F, Sunshine Plaza, 353 Lockhart Road, Wanchai, Hong Kong
Voluntary Health Insurance Scheme Office
Unit 2902, Millennium City 6, 392 Kwun Tong Road, Kowloon, Hong Kong
Inland Revenue Department (VHIS for tax deduction)
1/F, Revenue Tower, 5 Gloucester Road, Wanchai, Hong Kong