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Home Insurance (2025)
Claim Procedure
Step 1: Prepare the information or documents
Policy number
An 10/11-digit alphanumeric combination that you may find in your policy
- Repair/replacement quotation/receipt for loss/damage item(s)
- Repair quotation and receipt for the damaged
- Purchase receipt for insured property
- Photographs showing the extent of damage
- Guarantee/warranty cards
- Police report and statement
- Property management incident report
Step 2: Complete the online claim form
- Your contact details
- Claimant details
- Select the claim type and fill in the relevant information
- Your bank account details
- Upload supporting documents
Watch the video for step-by-step guidance
Step 3: Submit
Upon completion, you will be assigned a tracking number. We will contact you shortly afterwards. You will also receive an email notification from us.
Step 4: Check claims status online
You can easily check your claims status anytime, anywhere, ensuring you stay informed throughout the process.
1. Claim search Go to claims status enquiry and input the claim number or tracking number.
2. Verification Enter mobile number or policyholder’s name to verify
3. Claims status 5 status with tracking details will be shown
Step 5: Direct bank-in to your bank account
We will direct bank-in to your bank account once the submitted claim form has been approved.
For any enquiries, please contact us at:
Service hours:
9:00am - 5:30pm,
Monday - Friday
(except public holidays)
WhatsApp Enquiry
Submit a form
(You are encouraged to submit the online claims through EASY Claims as it may takes longer processing time for the claim form submitted through post.)
Step 1: Download, print and fill out the paper claim form
Step 2: Prepare the relevant supporting documents
Step 3: Submit your completed claim form and all relevant documents within 30 days of the accident to MSIG’s office address by post
MSIG Insurance (Hong Kong) Limited
Claims Department
9/F 1111 King’s Road,
Taikoo Shing, Hong Kong
Flood/water damage
- Find the source of water and stop it immediately.
- Move property away from water to minimise damage.
- Take photos of the scene and the affected items.
- Report the incident to the property management office.
Fire
- Evacuate from the building immediately. Do not take the lift.
- Dial 999.
Burglary
- If the burglar is still in your house, avoid a confrontation. Find a safe hideout before you dial 999.
- Report all lost items to the police immediately.
- Call locksmiths for lock replacement.
Accidental damage
- Do not throw away the damaged item or try to repair it.
- Take photos of the damaged item, clearly showing the damaged part(s).
- If possible, provide the purchase receipt of the damaged item.
| DOs | DON’Ts |
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- If you have other documents which are not listed but may support your claim application, please also submit them as it may facilitate our processing.
- If insufficient space is provided for your answers, please continue on a separate sheet.
- We may contact you for more information.
