Healthcare Insurance

Claim Procedure

Submit your claim through EASY Claims – 3 steps to file your claims online anytime, anywhere


Simply scan or take a photo of your documents and submit them online wherever you are.


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your claim information in the online claim form and contact details.


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a digital copy of relevant supporting documents.


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and receive an instant SMS, email confirmation and also a tracking number for your registered claim.


EASY Claims   learn more



Or submit your claim through post:


Download, print and fill out the paper claim form.


Prepare the following supporting documents.

  • Medical reports
  • Laboratory reports
  • Referral letters
  • Discharge summary
  • Original bills and receipts for claim expenses with treatment date, name of patient, diagnosis & attending physician’s stamp and signature

Submit your completed claim form and all relevant documents within 30 days of the accident to MSIG’s office address by post.

Postal address:

MSIG Insurance (Hong Kong) Limited
Claims Department
9/F 1111 King’s Road,
Taikoo Shing, Hong Kong

Important notes
  1. Please send copy of the payment document and breakdown if other insurance company has already paid part of the medical expenses.
  2. If you have other documents which are not listed but may support your claim application, please also submit them as it may facilitate our processing.
  3. Original receipts will only be returned upon request.
  4. We may contact you for more information.

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