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Healthcare Insurance (2025)

Claim Procedure

Hong Kong

Step 1: Prepare the information or documents

  • Policy number

    An 10/11-digit alphanumeric combination that you may find in your policy

  • Referral letter
  • Medical report

You may need to prepare the following information/documents according to your claim.

  • Medical report/receipt/discharge slip

    Showing the date & time of admission and discharge

  • Attending physician's statement

    Please make sure your attending physician completed  statement  during admission

Step 2: Complete the online claim form (except Group Medical)

  • Your contact details
  • Claimant details
  • Select the claim type and fill in the relevant information
  • Your bank account details
  • Upload supporting documents

Online claim form

Watch the video for step-by-step guidance

 

Step 3: Submit

Upon completion, you will be assigned a tracking number. We will contact you shortly afterwards. You will also receive an email notification from us.

Step 4: Check claims status online

You can easily check your claims status anytime, anywhere, ensuring you stay informed throughout the process.

Check claim status

Step 1
claim search
1. Claim search Go to claims status enquiry and input the claim number or tracking number.
Step 2
verification
2. Verification Enter mobile number or policyholder’s name to verify
Step 3
claim status
3. Claims status 5 status with tracking details will be shown

Step 5: Direct bank-in to your bank account

We will direct bank-in to your bank account once the submitted claim form has been approved.

Claim case sharing

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For any enquiries, please contact us at:

+852 2894 0660

Service hours:
9:00am - 5:30pm,
Monday - Friday
(except public holidays)

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(You are encouraged to submit the online claims through EASY Claims as it may takes longer processing time for the claim form submitted through post.)

Step 1: Download, print and fill out the paper claim form

Critical Illness Claim Form
Hospital Claim Form
Outpatient Claim Form

Step 2: Prepare the relevant supporting documents

Step 3: Submit your completed claim form and all relevant documents within 30 days of the accident to MSIG’s office address by post

MSIG Insurance (Hong Kong) Limited
Claims Department
9/F 1111 King’s Road,
Taikoo Shing, Hong Kong

  1. Please send copy of the payment document and breakdown if other insurance company has already paid part of the medical expenses.
  2. If you have other documents which are not listed but may support your claim application, please also submit them as it may facilitate our processing.
  3. Original receipts will only be returned upon request.
  4. We may contact you for more information.
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