Motor Insurance

Claim Procedure

Submit your claim through EASY Claims – 3 steps to file your claims online anytime, anywhere

 

Simply scan or take a photo of your documents and submit them online wherever you are.

1.

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Input

your claim information in the online claim form and contact details.

2.

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Upload

a digital copy of relevant supporting documents.

3.

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Submit

and receive an instant SMS, email confirmation and also a tracking number for your registered claim.

 

file your claim online   learn more

 

 

Or submit your claim through post:

1.

Download, print and fill out the paper claim form.

2.

Prepare the relevant supporting documents.

  

3.

Submit your completed claim form and all relevant documents within 30 days of the accident to MSIG’s office address by post.

Postal address:

MSIG Insurance (Hong Kong) Limited
Claims Department
9/F 1111 King’s Road,
Taikoo Shing, Hong Kong

For Third Party Damage or Bodily Injury
  1. If the accident involves third party bodily injury, report the case to the police immediately.
  2. Let us have the police reference number and statement for further inquiries.
  3. Do not admit any third party liability without receiving our prior approval. If you receive any communication in any way connected with the accident, please forward them unanswered to us.
  4. To facilitate the processing of your claim, please submit the following supporting documents:
    • Vehicle Registration Documents (both front and back pages)
    • Driver's ID
    • Driver's driving licence
    • Photos/ Videos showing the scene of accident and/or the extent of damage
    • Letter of Authorization
    • Driver's statement, if available
    • Any claims/writs of summons/letters from any third parties
  5. If you have other documents which are not listed but may support your claim application, please also submit them as it may facilitate our processing.
For Repair
  1. To facilitate the processing of your claim, please submit the following supporting documents:
    • Vehicle Registration Documents (both front and back pages)
    • Driver's ID
    • Driver's driving licence
    • Photos showing the scene of accident and/or the extent of damage
    • Letter of Authorization
    • Repair quotation, if available
    • Driver's statement, if available
  2. If you have other documents which are not listed but may support your claim application, please also submit them as it may facilitate our processing.
  3. No repair works can be commenced before receiving our prior approval.
  4. We will appoint a loss surveyor to quantify the damage. 
  5. After the damage has been quantified and approved, we will instruct the repairer to commence the works. 
  6. After the repair is completed, you will have to sign a ‘Discharge Form’ and submit it to the repairer in order to collect the vehicle.
Important notes
  1. We may contact you for more information.