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Motor Insurance (2025)
Claim Procedure
Step 1: Prepare the information or documents
- Driver's ID
- Driver's driving licence
Vehicle registration document
With both front and back pages
- Photo(s) showing the scene of accident and/or the extent of damage
- Sketch of the incident and position of vehicles
Car camera video
Capturing how the accident happened
Letter of authorisation
- Repair quotation, if available
- Driver's statement, if available
- Breath test result, if available
- Vehicle licence
Vehicle registration document
With both front and back pages
Color photo(s) of the windscreen damage with the vehicle plate
Before and after the repair
Repair/replacement receipt
Please post the original copies to our office
Step 2: Complete the online claim form
- Your contact details
- Claimant details
- Select the claim type and fill in the relevant information
- Your bank account details
- Upload supporting documents
Watch the video for step-by-step guidance
Step 3: Submit
Upon completion, you will be assigned a tracking number. We will contact you shortly afterwards. You will also receive an email notification from us.
Step 4: Check claims status online
You can easily check your claims status anytime, anywhere, ensuring you stay informed throughout the process.
Step 5: Direct bank-in to your bank account
We will direct bank-in to your bank account once the submitted claim form has been approved.
Claim case sharing
For any enquiries, please contact us at:
Service hours:
9:00am - 5:30pm,
Monday - Friday
(except public holidays)
WhatsApp Enquiry
Submit a form
(You are encouraged to submit the online claims through EASY Claims as it may takes longer processing time for the claim form submitted through post.)
Step 1: Download, print and fill out the paper claim form
Notice of Motor Vehicle Accident
Step 2: Prepare the relevant supporting documents
Step 3: Submit your completed claim form and all relevant documents within 30 days of the accident to MSIG’s office address by post
MSIG Insurance (Hong Kong) Limited
Claims Department
9/F 1111 King’s Road,
Taikoo Shing, Hong Kong
- If the accident involves third party bodily injury, report the case to the police immediately.
- Let us have the police reference number and statement for further inquiries.
- Do not admit any third party liability without receiving our prior approval. If you receive any communication in any way connected with the accident, please forward them unanswered to us.
- To facilitate the processing of your claim, please submit the following supporting documents:
- Vehicle Registration Documents (both front and back pages)
- Driver's ID
- Driver's driving licence
- Photos/videos showing the scene of accident and/or the extent of damage
- Letter of Authorisation
- Driver's statement, if available
- Any claims/writs of summons/letters from any third parties
- If you have other documents which are not listed but may support your claim application, please also submit them as it may facilitate our processing.
- To facilitate the processing of your claim, please submit the following supporting documents:
- Vehicle Registration Documents (both front and back pages)
- Driver's ID
- Driver's driving licence
- Photos showing the scene of accident and/or the extent of damage
- Letter of Authorisation
- Repair quotation, if available
- Driver's statement, if available
- If you have other documents which are not listed but may support your claim application, please also submit them as it may facilitate our processing.
- No repair works can be commenced before receiving our prior approval.
- We will appoint a loss surveyor to quantify the damage.
- After the damage has been quantified and approved, we will instruct the repairer to commence the works.
- After the repair is completed, you will have to sign a ‘Discharge Form’ and submit it to the repairer in order to collect the vehicle.
We may contact you for more information.
