Marine Cargo Insurance

Claim Procedure

Submit your claim through EASY Claims – 3 steps to file your claims online anytime, anywhere

 

Simply scan or take a photo of your documents and submit them online wherever you are.

1.

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Report

the damage or loss.

2.

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Upload

a digital copy of relevant supporting documents and photos.

3.

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Submit

and receive an instant SMS, email confirmation and also a tracking number for your registered claim.

 

file your claim online   learn more

 

 

Or submit your claim through post:

1.

Download, print and fill out the paper claim form.

Download Marine Cargo Claim Form

Download Notice of Claim (sample)

 

*For any policy issued at the place other than Hong Kong, please contact Marine Claims Department Hotline via +852 2894 0590 / +852 2894 0502 or fill in the General enquiry form

2.

Prepare the relevant supporting documents.

Basic documents for claim assessment:

  1. Original Certificate/Policy of Insurance
  2. Original shipping invoices, packing lists, weight notes etc.
  3. Original Bill of Lading and/or other contract of carriage involved during the voyage
  4. Survey report, cargo exception list or other documentary evidence showing the extent of loss or damage at time of receipt
  5. Copy of Notice of Claim against carriers and/or other parties regarding their liability for the loss or damage.
    Download Notice of Claim (sample)
  6. Correspondences exchanged with the carriers and other parties regarding their liability for the loss or damage
3.

Submit your completed claim form and all relevant documents within 30 days of the accident to MSIG’s office address by post.

Postal address:

MSIG Insurance (Hong Kong) Limited
Claims Department
9/F 1111 King’s Road,
Taikoo Shing, Hong Kong

 

For export cargo

Contact our nominated survey/settling agent to conduct a cargo inspection/investigation. Our settling agent will notify and assist us in processing the claim case accordingly.

For import cargo

Once the cargo is discovered damage upon its arrival at Hong Kong, please notify us about the cargo damage immediately and we shall then appoint a competent surveyor to conduct a cargo inspection.

Notes on claim procedure
1. Identify the cargo loss

Detail damage condition or exception on the cargo receipt and take remedial measures to prevent further loss or damage.

2. File notices to us immediately and file a written notice of claim against the forwarders or the carriers

2.1 Report the cargo damage or loss to MSIG Insurance (Hong Kong) Limited through EASY Claims or our designated survey agent (which stated in policy) to conduct cargo inspection immediately.

2.2 File a written notice of claim against the forwarders or the carriers to protect your rights of recovery as soon as damage or loss is discovered.

Download Notice of Claim (sample)

3. Gather claim documents along with supporting documents
Important notes
  1. If the loss is covered by the policy, the survey fee will be paid by us. Otherwise, the cargo owner will have to pay the survey fee.
  2. Incomplete claim forms cannot be accepted for processing of claims.
  3. We may contact you for further information.
  4. It is important that a complete answer be given to every question. If insufficient space is provided for your answers, please continue on a separate sheet.
  5. For enquiries, please call our Marine Claims Department Hotline at +852 2894 0590 / +852 2894 0502 or fill in the General enquiry form.

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