Liability Insurance

Claim Procedure

Submit your claim through EASY Claims – 3 steps to file your claims online anytime, anywhere


Simply scan or take a photo of your documents and submit them online wherever you are.


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your claim information in the online claim form and contact details.


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a digital copy of relevant supporting documents.


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and receive an instant SMS, email confirmation and also a tracking number for your registered claim.


file your claim online   learn more



Or submit your claim through post:


Download, print and fill out the paper claim form.


Prepare the following documentary evidence.

  • Copy of all documents you have received relating to the claim
  • Claims or writs of summons or legal documents, if any
  • Colour photographs showing the scene of the accident and the extent of damage or injury

Submit your completed claim form and all relevant documents within 30 days of the accident to MSIG’s office address by post.

Postal address:

MSIG Insurance (Hong Kong) Limited
Claims Department
9/F 1111 King’s Road,
Taikoo Shing, Hong Kong


Important notes
  1. Do not admit liability or offer promise or payment to the third party without our prior approval.
  2. Do not answer any questions concerning claims of the third party until further notice from us.
  3. We may contact you for more information.