Frequently asked questions

Please move your property away from the affected area to minimize the loss, and then take photos of the scene and the affected items, to support your claim. If the building structure is damaged, report the incident to the property management office for immediate assistance. 

Click here to file your claim.

Please move your property away from the affected area to minimize the loss, and then take photos of the scene and the affected items, to support your claim. If the building structure is damaged, report the incident to the property management office for immediate assistance.

Click here to file your claim.

If your trip is cancelled because your scheduled flight is delayed more than 24 hours due to adverse weather, you can make a claim online with the confirmation letter issued by the airline.

Click here to file your claim.

Yes, you will be covered. You can claim for unused and unrecoverable travel and accommodation deposits, theme park admission costs and local tour package costs.

Click here to file your claim.

You can make a claim if the number of delayed hours meets the required minimum. To make a claim you must provide written confirmation from the airline to explain the reason for the delay and state the number of delayed hours as stipulated in the Travel Delay section.

Click here to file your claim.

If your trip is unavoidably re-routed away from the planned destination or you are forced to return to Hong Kong due to adverse weather, you can claim (1) Unused and unrecoverable travel and accommodation deposits, theme park admission costs and local tour package costs or (2) Additional transport and/or accommodation if you are re-routed to a new destination.

Click here to file your claim.

Yes, you can claim for unused and unrecoverable travel and accommodation deposits, theme park admission costs and local tour package costs.

Click here to file your claim.

Yes, your policy will be automatically extended for a maximum of 14 days.

Click here to file your claim.

You can make a claim if your policy is comprehensive motor insurance. This will cover the costs of repairs and a rental car service.

Click here to file your claim.