Travel Insurance (Macau)
Travel Insurance (Macau)
Claim Procedure
Submit your claim through EASY Claims
Step 2:
Step 3:
Watch the video for step-by-step guidance
Step 1: Prepare the information or documents
Basic information
- Policy number
- An 10/11-digit alphanumeric combination that you may find in your policy
- Travel schedule and flight ticket
- Showing the departure and return date with Hong Kong as the destination
- Relationship proof for claimant not named in the policy
- E.g.: copy of marriage certificate (for family plan)/birth certificate (for under 18 Insured Person)
Medical expenses
- Medical receipt
Baggage/money/personal document loss or damage
- Loss/damage report
- Report issued by relevant authorities, e.g.: police, airline, hotel, etc
- Photo(s) of the damaged item
- Showing the extent of damage
- Exchange slip/cash withdrawal record
- For loss of money claims
- Purchase/repair/replacement receipt
Baggage delay
Applicable to outward journey only
- Delay certificate
- Delay/cancellation certificate
- Purchase receipts of essential items
Travel delay/trip rearrangement
- Boarding pass
- Delay/cancellation certificate
- Carrier's/airline's document stating the reason and duration of delay
Trip curtailment/cancellation
- Travel deposit payment receipt
- E.g.: hotel/flight ticket deposit etc
- Cancellation proof
- Carrier's/airline's/travel agent's/hotel's document to certify the reason of cancellation and amount of non-refundable deposit
- Medical certificate/report
- Written confirmation from the attending doctor to certify the Insured Person is unfit to travel
Missed departure
- Relevant proof
- Carrier's or any other document stating the reason of delay
Rental vehicle excess
- Rental receipt
- Rental agreement/contract
- International driving permit
- Police/incident/damage report
- Excess payment receipt
Personal liability
- Police/incident report
- If it involves third party, please do not admit any liability before reporting the claim
Death/permanent disablement
- Medical certificate/report
- Death certificate
Other
- Other relevant document(s)
Step 2: Complete the online claim form
- Your contact details
- Claimant details
- Select the claim type and fill in the relevant information
- Your bank account details
- Upload supporting documents
Step 3: Submit
Upon completion, you will be assigned a tracking number. We will contact you shortly afterwards. You will also receive an email notification from us.
Step 4: Direct bank-in to your bank account
We will direct bank-in to your bank account once the submitted claim form has been approved.
If you have any enquiries or would like to
track your claim status, contact us at:
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Claims service hotline: +853 2849 2849 Service hour: 9:00am – 12:45pm, 2:00pm to 5:45pm (Monday – Friday, except public holidays) |
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MSIG Chatbot |
Or submit the claim through post:
(You are encouraged to submit the online claims through EASY Claims as it may takes longer processing time for the claim form submitted through post.)
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Step 1: Download, print and fill out the paper claim form
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Step 2: Prepare the relevant supporting documents
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Step 3: Submit your completed claim form and all relevant documents within 30 days of the accident to MSIG’s office address by post MSIG Insurance (Hong Kong) Limited – Macau Branch Claims Department Avenida Da Praia Grande, No. 693 Edif Tai Wah 13 Andar A & B, Macau |
- If you have other documents which are not listed but may support your claim application, please also submit them as it may facilitate our processing.
- We may contact you for more information.