Travel Insurance (Macau)

Claim Procedure

Submit your claim through EASY Claims – 3 steps to file your claims online anytime, anywhere


Simply scan or take a photo of your documents and submit them online wherever you are.


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your claim information in the online claim form and contact details.


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a digital copy of relevant supporting documents.


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and receive an instant SMS, email confirmation and also a tracking number for your registered claim.


file your claim online     learn more



Or submit your claim through post:


Download, print and fill out the paper claim form.


Prepare the relevant supporting documents.

For the documents required for submitting your travel claim, please refer to the detailed Travel Claim Supporting Documents List.


Submit your completed claim form and all relevant documents within 30 days of the accident to MSIG’s office address by post.

Postal address:

MSIG Insurance (Hong Kong) Limited – Macau Branch
Claims Department 
Avenida Da Praia Grande No. 693,
Edif Tai Wah 13 Andar A & B, Macau 

Important notes
  1. If you have other documents which are not listed but may support your claim application, please also submit them as it may facilitate our processing.
  2. We may contact you for more information.

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