Home Insurance (Macau)

Claim Procedure

Submit your claim through EASY Claims – 3 steps to file your claims online anytime, anywhere


Simply scan or take a photo of your documents and submit them online wherever you are.


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your claim information in the online claim form and contact details.


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a digital copy of relevant supporting documents.


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and receive an instant SMS, email confirmation and also a tracking number for your registered claim.


file your claim online     learn more



Or submit your claim through post:


Download, print and fill out the paper claim form.


Prepare the following documentary evidence.

Examples of documentary evidence:

  • Repair quotation and receipt for the damaged
  • Purchase receipt for insured property
  • Photographs showing the extent of damage
  • Guarantee/warranty cards
  • Police report and statement
  • Property management incident report

Submit your completed claim form and all relevant documents within 30 days of the accident to MSIG’s office address by post.

Postal address:

MSIG Insurance (Hong Kong) Limited – Macau Branch
Claims Department 
Avenida Da Praia Grande No. 693,
Edif. Tai Wah 13 Andar A & B, Macau

What should I do immediately if these accidents happen?

Flood/water damage

  1. Find the source of water and stop it immediately.
  2. Move property away from water to minimise damage.
  3. Take photos of the scene and the affected items.
  4. Report the incident to the property management office.


  1. Evacuate from the building immediately. Do not take the lift.
  2. Dial 999.


  1. If the burglar is still in your house, avoid a confrontation. Find a safe hideout before you dial 999.
  2. Report all lost items to the police immediately.
  3. Call locksmiths for lock replacement.

Accidental damage

  1. Do not throw away the damaged item or try to repair it.
  2. Take photos of the damaged item, clearly showing the damaged part(s).
  3. If possible, provide the purchase receipt of the damaged item.
Dos & don’ts


  • Call our Claims Services Hotline at +853 2849 2849 for advice.
  • Report the loss/damage to the insurers if you have another policy covering the same loss.
  • Obtain at least 2 quotations should repair or replacement work be required.
  • Complete and submit the claim form to us within 30 days from the date of accident.


  • Discard, remove or commence any repair works on the destroyed or damaged property before reporting the case to us.
Important notes
  1. If you have other documents which are not listed but may support your claim application, please also submit them as it may facilitate our processing.
  2. If insufficient space is provided for your answers, please continue on a separate sheet.
  3. We may contact you for more information.

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