Office/Business Package Insurance (Macau)

 

 

Office/Business Package Insurance (Macau)

Claim Procedure

Watch the video for step-by-step guidance

 

Step 1: Prepare the information or documents

 

Basic information

  • Policy number
    • An 10/11-digit alphanumeric combination that you may find in your policy
  • Repair/replacement quotation/receipt for loss/damage item(s)

Supplementary information

  • Photographs showing the extent of the loss or damage
  • A full list of the destroyed or damaged items
  • Original purchase invoices of the destroyed or damaged items, if available
  • 2 repair or replacement quotations for the destroyed or damaged items for comparison and assessment
  • Police report and statement, if any
  • All accounting records, including all stock records, record of the last renovation, rental records, etc.

 

Step 2: Complete the online claim form

 

  • Your contact details
  • Claimant details
  • Select the claim type and fill in the relevant information
  • Your bank account details
  • Upload supporting documents

 

Step 3: Submit

 

Upon completion, you will be assigned a tracking number. We will contact you shortly afterwards. You will also receive an email notification from us.

 

Step 4: Direct bank-in to your bank account

 

We will direct bank-in to your bank account once the submitted claim form has been approved.

If you have any enquiries or would like to
track your claim status, contact us at:

claim-hotline Claims service hotline:
+853 2849 2849
Service hour: 9:00am – 12:45pm, 2:00pm to 5:45pm
(Monday – Friday, except public holidays)
claim chatbot

MSIG Chatbot

 

Or submit the claim through post:

 

(You are encouraged to submit the online claims through EASY Claims as it may takes longer processing time for the claim form submitted through post.)

 

Step 1: Download, print and fill out the paper claim form.

 

Property Insurance Claim Form

 

Step 2: Prepare the relevant supporting documents

 

Step 3: Submit your completed claim form and all relevant documents within 30 days of the accident to MSIG’s office address by post

 

MSIG Insurance (Hong Kong) Limited – Macau Branch

Claims Department

Avenida Da Praia Grande, 

No. 693 Edif Tai Wah 13 Andar A & B, 

Macau

Important notes
  1. If you have other documents which are not listed but may support your claim application, please also submit them as it may facilitate our processing.
  2. If there is another insurance policy covering the same loss or damage, you should provide a copy of the full set of the policy to us. 
  3. Please do not discard, remove or commence any repair works of the destroyed or damaged items without our prior approval.
  4. We may appoint an adjuster to investigate the case.
  5. We may contact you for more information.