Helper Insurance
Claim Procedure
Submit your claim through EASY Claims – 3 steps to file your claims online anytime, anywhere
Simply scan or take a photo of your documents and submit them online wherever you are.
1. |
Inputyour claim information in the online claim form and contact details. |
2. |
Uploada digital copy of relevant supporting documents. |
3. |
Submitand receive an instant SMS, email confirmation and also a tracking number for your registered claim. |
Or submit your claim through post:
1.
Download, print and fill out the paper claim form.
2.
Prepare the following supporting documents.
For outpatient/ medical claim:
- Original bills and receipts for claim expenses with treatment date, name of patient, diagnosis & attending physician’s stamp and signature
For inpatient/ hospitalisation claim:
- Medical reports
- Laboratory reports
- Referral letters
- Discharge summary
- Original bills and receipts for claim expenses with treatment date, name of patient, diagnosis & attending physician’s stamp and signature
3.
Submit your completed claim form and all relevant documents within 30 days of the accident to MSIG’s office address by post.
Postal address:
MSIG Insurance (Hong Kong) Limited
Claims Department
9/F 1111 King’s Road,
Taikoo Shing, Hong Kong
Important notes
- If you have other documents which are not listed but may support your claim application, please also submit them as it may facilitate our processing.
- We may contact you for more information.