Helper Insurance

Claim Procedure

Submit your claim through EASY Claims – 3 steps to file your claims online anytime, anywhere

 

Simply scan or take a photo of your documents and submit them online wherever you are.

1.

upload icon

Input

your claim information in the online claim form and contact details.

2.

upload icon

Upload

a digital copy of relevant supporting documents.

3.

submit icon

Submit

and receive an instant SMS, email confirmation and also a tracking number for your registered claim.

 

EASY Claims   learn more

 

 

Or submit your claim through post:

1.

Download, print and fill out the paper claim form.

2.

Prepare the following supporting documents.

For outpatient/ medical claim:

  • Original bills and receipts for claim expenses with treatment date, name of patient, diagnosis & attending physician’s stamp and signature

For inpatient/ hospitalisation claim:

  • Medical reports
  • Laboratory reports
  • Referral letters
  • Discharge summary
  • Original bills and receipts for claim expenses with treatment date, name of patient, diagnosis & attending physician’s stamp and signature
3.

Submit your completed claim form and all relevant documents within 30 days of the accident to MSIG’s office address by post.

Postal address:

MSIG Insurance (Hong Kong) Limited
Claims Department
9/F 1111 King’s Road,
Taikoo Shing, Hong Kong

Important notes
  1. If you have other documents which are not listed but may support your claim application, please also submit them as it may facilitate our processing.
  2. We may contact you for more information.