Helper Insurance (2025)
Claim Procedure
Step 1: Prepare the information or documents
- An 10/11-digit alphanumeric combination that you may find in your policy
You may need to prepare the following information/documents according to your claim.
- Original bills and receipts for claim expenses with treatment date, name of patient, diagnosis & attending physician’s stamp and signature
- Medical reports
- Laboratory reports
- Referral letters
- Discharge summary
- Original bills and receipts for claim expenses with treatment date, name of patient, diagnosis & attending physician’s stamp and signature
Step 2: Complete the online claim form
- Your contact details
- Claimant details
- Select the claim type and fill in the relevant information
- Your bank account details
- Upload supporting documents
Watch the video for step-by-step guidance
Step 3: Submit
Upon completion, you will be assigned a tracking number. We will contact you shortly afterwards. You will also receive an email notification from us.
Step 4: Check claims status online
You can easily check your claims status anytime, anywhere, ensuring you stay informed throughout the process.






Step 5: Direct bank-in to your bank account
We will direct bank-in to your bank account once the submitted claim form has been approved.
For any enquiries, please contact us at:

Service hours:
9:00am - 5:30pm,
Monday - Friday
(except public holidays)

(You are encouraged to submit the online claims through EASY Claims as it may takes longer processing time for the claim form submitted through post.)
Step 1: Download, print and fill out the paper claim form
Step 2: Prepare the relevant supporting documents
Step 3: Submit your completed claim form and all relevant documents within 30 days of the accident to MSIG’s office address by post
MSIG Insurance (Hong Kong) Limited
Claims Department
9/F 1111 King’s Road,
Taikoo Shing, Hong Kong
- If you have other documents which are not listed but may support the claim application, please also submit them as it may facilitate our processing.
- We may contact you for more information.