Property Insurance commercial (2025)
Claim Procedure
Step 1: Prepare the information or documents
Policy number
An 8-digit numbers combination that you may find in your policy
Open policy
An 7-digit alphanumeric combination that you may find in your policy
Notice of claim against carrier
- Statement of adjustment/ Claim bill
You may need to prepare the following information/documents according to your claim.
- Relationship proof for claimant not named in the policy
(Not applicable for Third Party Claimant) - E.g.: copy of marriage certificate (for family plan)/birth certificate (for Insured Person under 18 years old)
- Photo(s) showing the extent of damage
- Police/incident report
Step 2: Complete the online claim form
- Your contact details
- Claimant details
- Select the claim type and fill in the relevant information
- Your bank account details
- Upload supporting documents
Watch the video for step-by-step guidance
Step 3: Submit
Upon completion, you will be assigned a tracking number. We will contact you shortly afterwards. You will also receive an email notification from us.
Step 4: Check claims status online
You can easily check your claims status anytime, anywhere, ensuring you stay informed throughout the process.
Step 5: Direct bank-in to your bank account
We will direct bank-in to your bank account once the submitted claim form has been approved.
For any enquiries, please contact us at:
Service hours:
9:00am - 5:30pm,
Monday - Friday
(except public holidays)
WhatsApp Enquiry
Submit a form
(You are encouraged to submit the online claims through EASY Claims as it may takes longer processing time for the claim form submitted through post.)
Step 1: Download, print and fill out the paper claim form.
Step 2: Prepare the relevant supporting documents.
Step 3: Submit your completed claim form and all relevant documents within 30 days of the accident to MSIG’s office address by post.
MSIG Insurance (Hong Kong) Limited
Claims Department
9/F 1111 King’s Road,
Taikoo Shing, Hong Kong
- If you have other documents which are not listed but may support your claim application, please also submit them as it may facilitate our processing.
- If there is another insurance policy covering the same loss or damage, you should provide a copy of the full set of the policy to us.
- Please do not discard, remove or commence any repair works of the destroyed or damaged items without our prior approval.
- We may appoint an adjuster to investigate the case.
- We may contact you for more information.
