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Group Medical Insurance (2025)

Claim Procedure

Step 1: Complete forms

Step 2: Gather supporting documents

  • Medical reports
  • Laboratory reports
  • Original doctor’s referral letter for Specialist, Physiotherapy, Chiropractor, X-ray or Diagnostic test(s)
  • Chinese Prescription
  • Discharge summary
  • Original bills and receipts for medical expenses with information as listed:

    Treatment date

    Name of patient

    Diagnosis

    Treatment nature with charge breakdown

    Attending physician’s stamp and signature

Step 3: Submit to us within 90 days

Submit your completed claim form and all relevant documents within 90 days from the date of consultation/discharge from hospital to:
MSIG Insurance (Hong Kong) Limited 
Claims Department 
9/F 1111 King’s Road, 
Taikoo Shing, Hong Kong

For any enquiries, please contact us at:

+852 2894 0660

Service hours:
9:00am - 5:30pm,
Monday - Friday
(except public holidays)

contact

  1. Original receipts will only be returned upon request.
  2. Please send copy of the payment document if other insurance company has already paid part of the medical expenses.
  3. All medical reports, information and evidence as required by us shall be furnished at the claimant’s own expenses.
  4. Incomplete claim forms cannot be accepted for processing of claims. Please attach original copies of all relevant documents.
  5. We may contact you for further information.
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