Revamp of Group Medical Insurance
Group Medical Insurance
Claim Procedure
Step 1: Complete forms
Basic information
- The policyholder and the insured person and/or his/her legal representatives must complete all questions in Part 1 of the claim form and sign on it
- The attending physician must complete all questions in Part II of the claim form, and rubber stamp, date and sign on it
Step 2: Gather supporting documents
Supplementary information
- Medical reports
- Laboratory reports
- Original doctor’s referral letter for Specialist, Physiotherapy, Chiropractor, X-ray or Diagnostic test(s)
- Chinese Prescription
- Discharge summary
- Original bills and receipts for medical expenses with information as listed:
- Treatment date
- Name of patient
- Diagnosis
- Treatment nature with charge breakdown
- Attending physician’s stamp and signature
Step 3: Submit to us within 90 days
Submit your completed claim form and all relevant documents within 90 days from the date of consultation/discharge from hospital to:
MSIG Insurance (Hong Kong) Limited
Claims Department
9/F 1111 King’s Road,
Taikoo Shing, Hong Kong
If you have any enquiries or would like to
track your claim status, contact us at:
 |
Claims service hotline: +852 2894 0660 Service hour: 9:00am – 5:30pm, Monday – Friday (except public holidays) |
 |
MSIG Chatbot |
Important notes
- Original receipts will only be returned upon request.
- Please send copy of the payment document if other insurance company has already paid part of the medical expenses.
- All medical reports, information and evidence as required by us shall be furnished at the claimant’s own expenses.
- Incomplete claim forms cannot be accepted for processing of claims. Please attach original copies of all relevant documents.
- We may contact you for further information.