Travel Insurance
Claim Procedure
EASY Claims Submission
1.
Input your claim information and contact details.
Simply select the claim types and the corresponding required documents will be shown in the Claim Documents Section.
2.
Upload a digital copy of relevant supporting documents, or other pictures.
You can use “Save as Draft” to save your partial filled Claim Form in case you need further time to find the information and documents required.
3.
Submit. You will receive an instant email acknowledgement and a tracking number for your registered claim.
Notes for submitting the claim through post
- For the documents required for submitting your travel claim, please refer to the detailed Travel Claim Supporting Documents List.
- If you have other documents which are not listed but may support your claim application, please also submit them as it may facilitate our processing.
- Submit your completed claim form and all relevant documents within 30 days of the accident to:
MSIG Insurance (Hong Kong) Limited
Claims Department
9/F, Cityplaza One,
1111 King’s Road,
Taikoo Shing, Hong Kong - We may contact you for more information.