Travel Insurance

Claim Procedure


Complete the claim form


Gather supporting documents

For the documents required for submitting your travel claim, please refer to the detailed Travel Claim Supporting Documents List.

If you have other documents which are not listed but may support your claim application, please also submit them as it may facilitate our processing.


Submit to us within 30 days

Submit your completed claim form and all relevant documents within 30 days of the accident through the online platform or by post to:

MSIG Insurance (Hong Kong) Limited
Claims Department 
9/F, Cityplaza One,
1111 King’s Road,
Taikoo Shing, Hong Kong

Important notes
  1. Incomplete claim forms cannot be accepted for processing of claims.
  2. All medical reports, information and evidence as required by us shall be furnished at the claimant’s own expenses.
  3. We may contact you for more information.
  4. For enquiries, please call our Claims Services Hotline at 852 - 2894 0660 or email [email protected]

Claim case sharing