Responsible for overseeing claims operations, ensuring compliance, managing complex cases, and leading a team to deliver efficient service and optimize recoveries.

Job overview:

• Manage and oversee claims handling processes to ensure compliance with company policies, underwriting guidelines, and regulatory requirements, including proper reserving, documentation, and escalation of irregular or large loss cases.
• Lead the preparation and analysis of claims reports (monthly, quarterly, annual), monitor claim developments, support audits, and recommend improvements to enhance operational efficiency, compliance, and decision-making.
• Supervise and develop claims teams and external partners (adjusters, surveyors), while ensuring effective handling of subrogation, recoveries, and legal actions to optimize claim outcomes and maintain high service standards.

Handles end‑to‑end group and individual medical claims with a strong focus on service excellence, accurate assessment, and effective stakeholder coordination.

Job overview:

• Manage group and individual medical claims and cashless applications accurately and in line with company policies
• Monitor claim development, set appropriate reserves, and coordinate with external medical and service providers
• Deliver professional, responsive claims support to key accounts and customers to enhance service quality and satisfaction

Responsible for end‑to‑end handling of motor and liability claims, ensuring timely settlement, accurate reserving, regulatory compliance, and high‑quality customer service.

Job overview:

• Manage and settle motor and liability claims accurately, promptly, and in compliance with company policies
• Monitor claim development, set reserves, and coordinate with adjusters and solicitors to ensure proper claim handling
• Deliver professional customer service while maximizing recovery opportunities and minimizing claim leakage

Manages the customer service hotline team to ensure service excellence, effective complaint resolution, and continuous enhancement of customer experience in line with company standards.

Job overview:

• Lead and supervise the customer service hotline team to deliver efficient, compliant, and high‑quality service
• Coach team members, handle customer complaints, and drive continuous service improvement
• Monitor service performance, prepare management reports, and support operational projects

Provides underwriting leadership and portfolio oversight for Property & Casualty business, ensuring technical excellence, profitable growth, and effective collaboration across business, operations, and transformation initiatives.

Job overview:

• Lead underwriting review, governance, and portfolio oversight to ensure sustainable profitability across Property & Casualty business
• Manage and develop the non‑Marine underwriting team while providing high‑quality technical support to business and product initiatives
• Partner with business, IT, and management to strengthen underwriting discipline, data capability, and digital transformation

Drives end-to-end solution design and delivery of modern cloud systems while serving as a technical advisor to ensure secure, reliable, and business-aligned technology outcomes.

Job overview:

• Lead the design, implementation, and adoption of cloud-based technology solutions supporting business transformation
• Partner with business and IT stakeholders to deliver high‑quality, secure, and scalable systems
• Promote DevSecOps, governance compliance, and continuous improvement across the solution lifecycle