Customer Centre

A customer service role entails efficiently managing interactions by handling both inbound and outbound calls, responding quickly to enquiries, and effectively resolving issues. The goal is to remain committed to high levels of customer satisfaction. This role is intended to provide effective solutions that not only retain customers and improve their satisfaction, but also strengthen the company's reputation.

What does a Customer Centre department do?

• Serve as the primary point of contact for customers, addressing inquiries related to products and services, including new business opportunities, after-sales service, renewal management, and complaint handling.
• Manage inbound inquiries via various customer touch points in a timely manner.
• Demonstrate and commit to delivering exceptional service to enhance the Company's value and brand.
• Collect ongoing customer feedback to identify areas for improvement and enhance the customer experience.