Human Resources & Business Excellence

HR serves as strategic business partner, collaborating with other departments to drive organization success and support the company’s overall objectives. We effectively managing a company's most valuable asset, its employees, is vital for cultivating a talented and diverse workforce. This involves focusing on crucial factors that aid in attracting and retaining top talents, supporting career progression, ensuring equitable and competitive pay, and aligning individual accomplishments with the company's long-term goals. We fostering continuous growth and skill enhancement, ensuring that employees are equipped to meet the evolving demands of the business. Ultimately, this results in success and innovation across HR functions such as workforce planning, talent acquisition, talent development, employee engagement, performance management, compensation, and benefits.

The Business Excellence function is responsible for managing customer feedback and measuring and improving operational efficiency and service quality.

What does a Human Resources & Business Excellence department do?

• Develop a comprehensive workforce planning strategy that forecasts future talent needs to serve company objectives and goals.
• Implement talent acquisition process that focuses on diversity and cultural fit, alongside skills and experience.
• Promote talent growth by providing ongoing learning opportunities, developmental programs, and pathways for career progression, including the cultivation of future leaders.
• Ensure performance management systems are fair, consistent, and transparent, providing regular feedback and recognition.
• Offer competitive compensation and benefits packages that are regularly reviewed to remain market-relevant.
• Align individual goals with company objectives to ensure a shared vision and increased employee engagement.
• Utilize HR analytics to measure the effectiveness of HR initiatives and make data-driven decisions.
• Proactively identify potential legal risks and devise effective strategies to minimize the impact.
• Manage customer complaints and compliments to enhance customer experience and satisfaction.
• Measure operational efficiency and service quality to provide valuable information for business decisions.