Executive, Claims (Home & Travel)
Responsibilities
- Settle and handle Personal Lines claims (particularly home and travel claims) effectively and efficiently in accordance with company philosophy/strategies and policy terms
- Set and monitor reserve adequately and timely and ensure the authority levels laid down are complied with
- Comply with claims instructions, provide quality work and adhere to authority limits and procedures in the process of claims handling
- Support manager to establish service standards and implement initiatives to improve operation efficiency and performance standards
- Provide quality and professional claims service to customers
- Assist supervisors in the preparation of management reports and actively drive, run and support projects for the improvement of operation efficiency and service quality
Full Time
Urgently hiring
Requirements
- Degree holder, preferably with progress in professional insurance examinations
- Minimum of 2 years' experience in general insurance
- Solid experience in servicing and operation of Personal Lines insurance claims, particularly in home and travel claims
- Excellent customer services, negotiation and communication skills
- Customer–oriented, self-motivated, willing to take up responsibility and capable to work independently
- Good command of written and spoken English and Chinese
- Proficiency in MS Word, Excel and Chinese word processing
Additional information
Personal data collected will be used for recruitment purpose only and all applications will be treated in strict confidential. Unsuccessful applications will be destroyed after 12 months.
