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EASY Claims

Our online claim platform, EASY Claims, is a secure digital platform with advanced security features to protect customers' personal details.

Customer satisfaction
customer satisfication

Scored

8.3out of 10

Claims settlement ratio
claim settlement ratio

Scored

93.2%as at 2023

Here’s why you will love EASY Claims


Time

Complete the whole process in 15 minutes

Cover insurance

Covers all insurance products (except Group Medical - coming soon!)

SMS message

Instant SMS message and email confirmation

Direct Bank

Direct bank-in to your bank account

Draft

“Save as draft” allows you to retrieve to the incomplete form

Progress bar

Progress bar shows the progress of the complete and incomplete sections

Smart suggestion

“Smart suggestion” to provide assistance

No paper form

No paper form to fill in or mail to us

Claim procedure


  • Hong Kong
  • Macau
faq-img

Frequently asked questions

Your policy number is stated on your policy document, or you may contact your agent or broker for assistance.

No for most of the claims. If we need the original supporting documents, our claims handler will contact you after our assessment.

You will receive instant SMS, an email confirmation and also a tracking number for your registered claim upon submission. Simply enter your tracking number or claim number in the Claims status enquiry to check your claim status anytime, anywhere.

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