80% of surveyed claimants say: “Yes, I’d recommend MSIG to others”

The 2014 claims survey report has revealed further improvement in customer satisfaction. 

Nothing is stronger and more rewarding than this finding that tells us that our customers notice, and appreciate, our continuous efforts in improving claims service. 

At MSIG, we believe that claims is one of the most important touch points in the insurance customer journey. And we are delighted that 80% of respondents commented that they would be happy to recommend MSIG to their friends and family. 

We’re also pleased that other survey findings show that we continue to go above and beyond: 

• 88% rated “Overall claims service” as Good or Excellent 
• Nearly 50% of respondents rated our SMS update service as excellent 
• 86% of respondents commented that they received a return call from the MSIG claims team within 24 hours 

Moving on, we strive to do even better in providing excellent claims service to our valuable customers. We have created a new SMS notification message to keep claimants further informed of the claims processing status. Customers say that electronic communication (email, SMS) is the most preferred method of staying in touch with MSIG. All these good responses show that we are on the right track.