Motor Insurance (Macau)
Motor Insurance (Macau)
Claim Procedure
Submit your claim through EASY Claims
Step 2:
Step 3:
Watch the video for step-by-step guidance
Step 1: Prepare the information or documents
Motor accident/collision
- Driver's ID
- Driver's driving licence
- Vehicle registration document
- With both front and back pages
- Photo(s) showing the scene of accident and/or the extent of damage
- Sketch of the incident and position of vehicles
- Car camera video
- Capturing how the accident happened
- Letter of authorisation
- Repair quotation, if available
- Driver's statement, if available
- Breath test result, if available
Windscreen damage
- Vehicle licence
- Vehicle registration document
- With both front and back pages
- Color photo(s) of the windscreen damage with the vehicle plate
- Before and after the repair
- Repair/replacement receipt
- Please post the original copies to our office
Step 2: Complete the online claim form
- Your contact details
- Claimant details
- Select the claim type and fill in the relevant information
- Your bank account details
- Upload supporting documents
Step 3: Submit
Upon completion, you will be assigned a tracking number. We will contact you shortly afterwards. You will also receive an email notification from us.
Step 4: Direct bank-in to your bank account
We will direct bank-in to your bank account once the submitted claim form has been approved.
If you have any enquiries or would like to
track your claim status, contact us at:
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Claims service hotline: +853 2849 2849 Service hour: 9:00am – 12:45pm, 2:00pm to 5:45pm (Monday – Friday, except public holidays) |
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MSIG Chatbot |
Or submit the claim through post:
(You are encouraged to submit the online claims through EASY Claims as it may takes longer processing time for the claim form submitted through post.)
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Step 1: Download, print and fill out the paper claim form.
Notice of Motor Vehicle Accident
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Step 2: Prepare the relevant supporting documents
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Step 3: Submit your completed claim form and all relevant documents within 30 days of the accident to MSIG’s office address by post MSIG Insurance (Hong Kong) Limited – Macau Branch Claims Department Avenida Da Praia Grande, No. 693 Edif Tai Wah 13 Andar A & B, Macau |
- If the accident involves third party bodily injury, report the case to the police immediately.
- Let us have the police reference number and statement for further inquiries.
- Do not admit any third party liability without receiving our prior approval. If you receive any communication in any way connected with the accident, please forward them unanswered to us.
- To facilitate the processing of your claim, please submit the following supporting documents:
- Property Registration & Car Registration
- Driver's Macau ID Card
- Driver's Driving Licence
- Owner’s Macau ID Card
- Photos/ Videos showing the scene of accident and/or the extent of damage
- Any claims/writs of summons/letters from any third parties
- If you have other documents which are not listed but may support your claim application, please also submit them as it may facilitate our processing.
- To facilitate the processing of your claim, please submit the following supporting documents:
- Property Registration & Car Registration
- Driver's Macau ID Card
- Driver's Driving Licence
- Owner’s Macau ID Card
- Photos showing the scene of accident and/or the extent of damage
- Repair quotation, if available
- If you have other documents which are not listed but may support your claim application, please also submit them as it may facilitate our processing.
- No repair works can be commenced before receiving our prior approval.
- We will appoint a loss surveyor to quantify the damage.
- After the damage has been quantified and approved, we will instruct the repairer to commence the works.
- After the repair is completed, you will have to sign a ‘Discharge Form’ and submit it to the repairer in order to collect the vehicle.
- We may contact you for more information.