MSIG Chat Service Terms and Conditions

MSIG Chat Service (“Chat Service”) is provided by MSIG Insurance (Hong Kong) Limited (“MSIG”).  Chat Service aims to assist you with your general enquiry and does not constitute any offer for any insurance products or services. MSIG does not intend to provide insurance opinion or advice. Re-distribution of any part of the content to any third party by any means without the permission of the data subject/data user (where applicable) is not recommended and MSIG shall not be held liable for the use of or reliance on such content.

If you provide your personal data voluntarily on this platform, the Chat Service content (including any personal information provided by you) may be transmitted to and stored by MSIG and its service providers. Before providing your personal information, please read our Privacy Policy and Personal Information Collection Statement: https://www.msig.com.hk/en/privacy-policy.

Please note that the Chat Service content may involve personal or policy information and related documents (if any), which are stored in your device. To avoid the risk of personal information leakage, please only use the Chat Service with a trusted device.

MSIG shall not be responsible for any errors or omissions found in the response provided by the Chat Service. By using the Chat Service, you accept that MSIG does not make any warranties, promises, or guarantees as to the accuracy, reliability, or timeliness of the response. To the extent permitted by law, MSIG excludes all implied representations, conditions and warranties whether statutory or otherwise.

Although we try our best endeavours to ensure that the response generated by the Chat Service is as accurate and as up to date as possible, MSIG shall not be liable to you or any other party for any actions, proceedings, claims, losses or damages suffered by you or any other party arising from or connected with your use of the Chat Service or indirect or consequential loss or for loss or corruption of data, loss of revenue or loss of profits, whether in contract, tort or under statute or otherwise arising from or connected with your use of the Chat Service.

No person other than you and MSIG will have any right under the Contracts (Rights of Third Parties) Ordinance to enforce or enjoy the benefit of any of the provisions of the Terms and Conditions herein.

If you have any queries on the Chat Service, please call MSIG Customer Services Hotline at +852 3122 6922 (Hong Kong) / +853 2892 3329 (Macau).

Your use of the Chat Service constitutes your agreement to all of the above terms and conditions.