Introducing EASY Claims’ new claims experience and simplified design

Customer satisfaction is at the heart of everything we do, and we are always trying to find new ways to serve our customers better. We always aim to make the online claims journey as smooth as possible, so we have made our online claims form more user-friendly and redesigned each step from the perspective of our customers.

3 key features:

1. Progress bar 

• This shows which sections of the claim submission you have completed, and which sections you still need to finish
  

2. Save-as-draft 

• You can retrieve your incomplete form anytime using an email link. Also, there’s no need to re-enter details from scratch, which saves time
  

3. Smart suggestion 

• Before you start filling in the form, we will list the basic information and documents you need to make a claim 
  
• Symbol i provides tips to help you fill in the form
  
  

Other features include:

• When you submit your claim, we will send you an instant SMS message, email confirmation and a tracking number
• Once the claim is approved, we’ll transfer the money directly to your bank account, allowing you to receive the claim payment faster
• There are no paper forms to fill in or send to us
• There is no need to send original documents to us to begin with, although we might require original documents after our assessment

Experience the redesigned EASY Claims now