Contact us

Product enquiry form

Due to COVID-19 outbreak we are receiving a higher than usual volume of inquiries. At the same time, our call center is operating under reduced capacity for the safety of our staff.

In order for us to deal with your enquiries smoothly, please use the Product Enquiry Form below to state your request.

We will be replying via email in order to process requests as quickly as possible. Thank you for your understanding.

Personal insurance

Choose product

Healthcare
Home
Motor
Personal Accident
Sports
Travel
Other Products/Services (please fill in the field)
How would you like to be contacted?

My details

Optional information:

Have you ever insured with MSIG?
Do you require Japansese-speaking customer service?
How did you find out about our website?

Thank you for completing this form. Please click “Submit” to send your feedback to MSIG, or click “Reset” to erase all information you have entered.

Commercial insurance

Choose product

Employees’ compensation
Engineering
Financial Lines
Liability
Marine
Motor
Package
Property
Other products/services (please fill in the field)
How would you like to be contacted?

My details

Optional information:

Have you ever insured with MSIG?
Do you require Japansese-speaking customer service?
How did you find out about our website?

Thank you for completing this form. Please click “Submit” to send your feedback to MSIG, or click “Reset” to erase all information you have entered.

General enquiry

If you have any questions, please fill up the form and we will get back to you as soon as possible. Thank you.

General enquiry form

Please provide the following details:
(*) Required information

Customers are advised to compress the email attachment to avoid delivery failure. Maximum file size of each document is 10MB.
One file only.
10 MB limit.
Allowed types: jpeg, jpg, png, pdf.

Thank you for completing this form. Please click “Submit” to send your enquiry  to MSIG, or click “Reset” to erase all information you have entered.

Thank you for completing this form. Please click “Submit” to send your enquiry  to MSIG, or click “Reset” to erase all information you have entered.

This instruction will override all previous instructions relating to direct marketing that have been given to MSIG.

Update your details

If any of your contact information has changed, please tell us by filling in the form below.

Customer information update form

Please provide the following details:
(*) Required information

(for identification purpose)
(for identification purpose)
(for identification purpose)
From (dd/mm/yyyy)

Thank you for completing this form. Please click “Submit” to send your feedback to MSIG, or click “Reset” to erase all information you have entered.

Customer feedback

We value any feedback on our service and performance from our customers as we go above and beyond to exceed your expectations. Please share with us your feedback or complaint(s), and we will investigate the matter in detail. All information shared with us will be handled in strict confidence.

You may feedback or lodge a complaint through the below channels. Please include your full name, contact details and policy number or claim number so that we can follow up with you promptly.

  1. Fill in the Customer feedback form below
  2. Post to us
    • 9/F 1111 King’s Road,
    • Taikoo Shing, Hong Kong
  3. Call us at +852 3122 6922

If you are still dissatisfied with our resolution, you may seek further advice from other independent parties:

Insurance Authority

Address : 23/F, 625 King’s Road,
North Point, Hong Kong
Tel : +852 3899 9983
Website : http://www.ia.org.hk
Email : [email protected]

The Insurance Complaints Bureau

Address : 29/F, Sunshine Plaza,
353 Lockhart Road,
Wanchai, Hong Kong
Tel : +852 2520 2728
Website : https://www.icb.org.hk
Email : [email protected]

Voluntary Health Insurance Scheme Office

Address : Unit 2902, Millennium City 6,
392 Kwun Tong Road,
Kowloon, Hong Kong
Tel : +852 2529 8900
Website : https://www.vhis.gov.hk/en/
Email : [email protected]

Inland Revenue Department
(VHIS for tax deduction)

Address : 1/F, Revenue Tower,
5 Gloucester Road,
Wanchai, Hong Kong
Tel : 187 8088
Website : https://www.ird.gov.hk
Email : [email protected]
Customer feedback form

Please provide the following details:
(*) Required information

 
Customers are advised to compress the email attachment to avoid delivery failure. Maximum file size of each document is 10MB.
One file only.
10 MB limit.
Allowed types: jpeg, jpg, png, pdf.

Thank you for completing this form. Please click “Submit” to send your feedback to MSIG, or click “Reset” to erase all information you have entered.

Job opportunity

If you are interested in pursuing an opportunity to broaden your horizons and take the next step in your career, send your full resume (including contact information, current and expected salary and which position you are applying for) to our Human Resources Department.

Job opportunity application form

Please provide the following details:
(*) Required information

 Applicants are advised to compress the email attachment to avoid delivery failure. Maximum file size of each document is 10MB.
One file only.
10 MB limit.
Allowed types: doc, docx, pdf.
 
I have read through and agree with the terms stated in the Personal Data Collection Statement

Thank you for completing this form. Please click "Submit" to send your application to MSIG or click "Reset" to erase all information you have entered.
 

MSIG
Hong Kong

 
Customer service hotline
9:00 am to 5:30 pm
(Monday to Friday,
except public holidays)
 
Claims services hotline
9:00 am to 5:30 pm
(Monday to Friday,
except public holidays)
 
Insurance Consulting Services (Japanese)
9:00 am to 5:30 pm
(Monday to Friday,
except public holidays)
 

Emergency assistance

 
Home assistance
  • Locksmith
  • Plumber
  • Electrician
  • Air-conditioner engineer
  • Pest control service
  • General home cleaning service
  • Repair service
  • Emergency nurse assistance
Worldwide
travel assistance
  • 24-hour worldwide emergency medical evacuation and repatriation after treatment
  • Deposit guarantee for hospital admission
  • Emergency rerouting, legal assistance, compassionate visit, children escort arrangements, travel information etc
Motor
assistance
  • 24-hour emergency roadside assistance
  • 24-hour free towing service
  • Alternate car service
  • 24-hour claims advisory service
  • 24-hour general advisory service

Hong Kong office

MSIG Insurance (Hong Kong) Limited 
9/F 1111 King’s Road, Taikoo Shing, Hong Kong
Tel: +852 2894 0555 
Fax: +852 2890 5741

REGIONAL OFFICE

MSIG Holdings (Asia) Pte. Ltd

4 Shenton Way #27-01 SGX Centre 2, Singapore 068807
Tel: +65 6827 2828
Fax: +65 6827 7850
Website: msig-asia.com

JAPAN (HEAD OFFICE)

MS&AD Insurance Group Holdings, Inc.

Tokyo Sumitomo Twin Building (West Tower)
27-2, Shinkawa 2 Chome
Chuo-ku, Tokyo 104-0033, Japan
Website: ms-ad-hd.com

Mitsui Sumitomo Insurance Company, Limited

9, Kanda-Surugadai 3 Chome
Chiyoda-ku, Tokyo 101-8011, Japan
Website: ms-ins.com