Team Leader, Customer Centre
Responsibilities
- Manage and supervise the customer service hotline team to achieve target set and follow company's operation guidelines and procedures
- Conduct coaching and provide constructive feedback to Service Specialists for improvement
- Investigate customer complaints and comply with internal compliant management requirements
- Provide recommendations to enhance customer experience
- Prepare regular reports for management to review
- Support ad hoc projects as assigned
Full Time
Urgently hiring
Requirements
- Higher Diploma or above qualifications
- With insurance intermediaries qualification papers 1 & 2
- Minimum 5 years' customer service experience in call centre with at least 1 year supervisory experience
- General insurance experience and Healthcare knowledge are essential
- Mature, independent, good team player, customer-oriented with good leadership and interpersonal skills
- Excellent telephone manner, customer servicing and complaint handling skills
- Fluency in Cantonese and English, good command of Mandarin would be an advantage
- Proficient in MS Word, Excel, PowerPoint and Chinese Word Processing
Additional information
Personal data collected will be used for recruitment purpose only and all applications will be treated in strict confidential. Unsuccessful applications will be destroyed after 12 months.
