Assistant Manager, Healthcare Provider Management
Responsibilities
- Support the development and management of the healthcare provider network, including provider onboarding, contracting and network expansion initiatives
- Assist in provider fee negotiations, contract renewals and relationship management to maintain competitive and sustainable provider partnerships
- Coordinate day-to-day provider network operations, including provider enquiries, service issues and operational follow-ups
- Maintain accurate provider information, doctor lists and network records to support effective service delivery and stakeholder communication
- Manage vendor-related matters and work closely with internal stakeholders, healthcare providers and service partners to resolve operational issues
- Investigate and follow up on provider-related complaints, service incidents and customer feedback, ensuring timely resolution and proper documentation
- Identify service improvement opportunities and support initiatives to enhance provider service quality and customer experience
- Ensure compliance with internal policies, regulatory requirements and governance standards in all provider management activities
Full Time
Urgently hiring
Requirements
- Degree holder in Healthcare Administration, Business Administration, Insurance or a related discipline
- At least 4 years' solid experience in provider network management, medical insurance, healthcare operations or a related field
- Experience in provider contracting, fee negotiations and healthcare provider relationship management is preferred
- Good understanding of healthcare provider operations, medical insurance services and healthcare cost management
- Strong communication, negotiation and stakeholder management skills
- Analytical, detail-oriented and able to manage multiple priorities in a fast-paced environment
- Proficient in Microsoft Office applications; experience with healthcare network systems is an advantage
- Good command of written and spoken English and Chinese; Mandarin is an advantage
- Candidate with less experience will be considered as Senior Executive
Additional information
Personal data collected will be used for recruitment purpose only and all applications will be treated in strict confidential. Unsuccessful applications will be destroyed after 12 months.
