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  Claims Procedure – Travel  

Our claims experts are here to give you instant advice!

Claims Services Hotline

  

 

Make a Claim

 

* Not applicable to  Macau policyholder

 
 
Claims Procedure 
Video Tutorials: HOW TO FILL IN TRAVEL INSURNACE CLAIM FORM 
   

New Online Travel Claim Portal

 

Learn More

Claims Procedure:

  1. Please complete the claim form, and submit together with original copies of all relevant documents to us within 30 days from the date of accident to:
    MSIG Insurance (Hong Kong) Limited
    Claims Department
    9/F, Cityplaza One
    1111 King’s Road
    Taikoo Shing, Hong Kong

Please refer to the detailed Claim Guide below on the documents required for submitting your travel claim. If you have other documents which are not listed but may support your claim application, please also submit them as it may facilitate our processing.

Download Travel Claim Guide

 

 

 


Important Notes:

  1. Incomplete claim form cannot be accepted for processing of claim.
  2. All medical reports, information and evidences as required by us shall be furnished at the Claimant’s own expenses.
  3. Further information may be needed.
  4. For inquiry, please call our Claims Services Hotline at 2894 0660 or email at claimin@hk.msig-asia.com.

 

        
   
 
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