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  Claims Procedure – Travel  

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Claims Procedure 
Travel Claim Supporting Documents List 
   

Travel Claim Supporting Documents List 

 

Claim Section

Supporting documents

For all claim

- Travel Schedule and air ticket

- Relationship proof (e.g. Copy of marriage certificate / birth certificate copy (applicable if Insured Person is below age 18))

- Other relevant documents

Travel Delay

- Boarding Pass

- Carrier's/ Airline's document to certify the reason of delay and the duration of delay

Loss of or Damage to Baggage/ Money/ Personal Documents

- Loss or damage report from relevant authorities, e.g. police, airline or hotel

- Photos showing the extent of damage

- All exchange slip/ cash withdrawal records (for loss of money)

- Purchase/ repair/ replacement receipt

Medical Expenses

- Medical receipts showing the final diagnosis

- Medical Report

Trip Cancellation/ Curtailment

- Travel deposit payment receipt

- Carrier's/ airline's/ travel agent's/ hotel's document to certify reason of cancellation and amount of non-refundable deposits

- Written confirmation from the attending doctor to certify the Insured person being unfit to travel

Trip Cancellation/ Curtailment

- Travel deposit payment receipt

- Carrier's/ airline's/ travel agent's/ hotel's document to certify reason of cancellation and amount of non-refundable deposits

- Written confirmation from the attending doctor to certify the Insured person being unfit to travel

Rental Vehicle Excess

- Rental vehicle receipt

- Rental vehicle agreement/ contract

- International driving permit

- Police report/ incident report

- Excess payment receipt

Delay Baggage

- Carrier's/ Airline's document to certify the duration of delay and the reason of delay

Personal Liability

- Incide report from the relevant authority (e.g. police report)

Missed Departure

- Carrier's or any other document to certify the reason for failing to get you to the departure port or airport by the specified time

Death or Permanent Disablement

- Medical certificate/ medical report

- Death Certificate (if applicable)

 

        
   
 
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