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Claims Procedure 

Online Property Claim Portal  

Claims Procedure:

  1. Report the incident to Us immediately with the following information:
    • Date and time of the incident
    • Extent of the loss or damage
    • Cause of the loss or damage
  2. We will then appoint an adjuster to investigate the case.
  3. If the loss is minor, please submit the Claim Form, together with all relevant documents to us within 30 days from the date of accident/ discovery to our Claims Department: 9/F, Cityplaza One 1111 King’s Road Taikoo Shing, Hong Kong or Avenida Da Praia Grande, No. 693 Edif. Tai Wah 13 Andar A&B, Macau

Please send the following document together with your claim form:

  • Photographs indicating the extent of the loss or damage
  • A full list of the destroyed or damaged items
  • Original purchase invoices of the destroyed or damaged items, if available
  • Two repair or replacement quotations of the destroyed or damaged items for comparison and assessment
  • A copy of the police report, if any
  • All accounting records, including all stock records, record of the last renovation, rental records etc.

Important Notes:

  1. If there is another insurance policy covering the same loss or damage, you should provide a copy of the full set of the policy to Us.
  2. Please do not discard, remove or commence any repair works of the destroyed or damaged items without Our prior approval.
  3. Further information may be needed.
  4. It is important that a complete answer be given to every question. If space is insufficient, please continue on a separate sheet.
  5. For inquiry, please call our Claims Services Hotline at (852) 2894 0660 (853) 2892 3329 or email at claimin@hk.msig-asia.com.
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