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Claims Services Hotline



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* Not applicable to  Macau policyholder

Claims Procedure 

Claims Procedure:

  1. Report the incident to Us immediately with the following information:
    • Date and time of the incident
    • Extent of the loss or damage
    • Cause of the loss or damage
  2. We will then appoint an adjuster to investigate the case.
  3. If the loss is minor, please submit the Claim Form, together with original copies of all relevant documents to us within 30 days from the date of accident/ discovery to:
    MSIG Insurance (Hong Kong) Limited
    Claims Department
    9/F, Cityplaza One
    1111 King’s Road
    Taikoo Shing, Hong Kong

Please send the following document together with your claim form:

  • Photographs indicating the extent of the loss or damage
  • A full list of the destroyed or damaged items
  • Original purchase invoices of the destroyed or damaged items, if available
  • Two repair or replacement quotations of the destroyed or damaged items for comparison and assessment
  • A copy of the police report, if any
  • All accounting records, including all stock records, record of the last renovation, rental records etc.

Important Notes:

  1. If there is another insurance policy covering the same loss or damage, you should provide a copy of the full set of the policy to Us.
  2. Please do not discard, remove or commence any repair works of the destroyed or damaged items without receiving Our prior approval.
  3. Further information/ documents may be needed.
  4. It is important that a complete answer be given to every question. If insufficient space is provided for your answers, please continue on a separate sheet.
  5. For inquiry, please call our Claims Services Hotline at 2894 0660 or email at claimin@hk.msig-asia.com.
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