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Claims Services Hotline



Make a Claim


* Not applicable to Macau policyholder

Claim Procedure 

Online Claim Portal - Others  

Claim Procedure:

  1. Visit any licensed veterinarian of your choice. This includes specialists and emergency animal hospitals.

  2. Complete the Happy Tails Claim Form and have the treating vet complete the “Medical” section of the form.

  3. Mail the completed and signed claim form to MSIG within 30 days of treatment.

      MSIG Insurance (Hong Kong) Limited
      Claims Department
      9/F, Cityplaza One
      1111 King’s Road
      Taikoo Shing, Hong Kong
  4. Please include the following documents in your claim submission:

    • Pet's clinical examination report for insurance enrolment if you are making a claim for the first time
    • Records of all required vaccinations
    • Pet’s medical records, including the vets' notes
    • Original final bills or receipts
  5. We aims to settle your claim within 14 business days on receipt of full and complete documents including investigative reports, if any, to assess the claim.

Important Notes:

  1. Incomplete claim form cannot be accepted for processing of claim.

  2. Further information may be needed.

  3. It is important that a complete answer be given to every question. If insufficient space is provided for your answers, please continue on a separate sheet.

  4. For inquiry, please call our Claims Services Hotline at (852) 2894 0660 or email at claimin@hk.msig-asia.com.

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