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Claims Procedure 

Online Personal Accident Claim Portal 

Claims Procedure:

  1. Please submit your claim within 30 days from the date of accident.
  2. The Policyholder and the Insured Person and/or his/her legal representatives must complete all questions on the claim form and sign on it. To facilitate the processing of your claim, please submit the following supporting documents:
  3. Send the complete claim form, together with all relevant documents to our Claims Department:
    9/F, Cityplaza One 1111 King’s Road Taikoo Shing, Hong Kong or Avenida Da Praia Grande, No. 693 Edif. Tai Wah 13 Andar A&B, Macau 



  • Original medical reports
  • Laboratory reports
  • Referral Letter
  • Discharge summary / Discharge slip
  • Original bills and receipts for claim expenses with information as listed:
    • Treatment date
    • Name of patient
    • Diagnosis
    • Attending physician’s stamp and signature

Important Notes:

  1. If you would like to claim for reimbursement of medical expenses, original receipts with full details (including diagnosis and amount) must be provided.
  2. If you would like to claim for x-ray or lab-testing expenses, referral letter from registered medical practitioner must be provided.
  3. Please specify the date when you have fully recovered.
  4. Please send copy of the payment document and breakf if other insurance company has already paid part of the medical expenses.
  5. Incomplete claim form cannot be accepted for processing of claim. Please attach original copies of all relevant documents.
  6. Settlement will be made upon full recovery of the Insured.
  7. For inquiry, please call our Claims Services Hotline at (852) 2894 0660 or (853) 2892 3329 or email at email at claimin@hk.msig-asia.com.
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