< Home  
  中文
   
   
   
         
 
   
     
   
     
  Cargo  
  Employees' Compensation  
  Group Medical  
  Healthcare  
  Helper  
  Home  
  Liability  
  Motor  
  Personal Accident  
  Pet  
  Property  
  Travel  
     
       
       
  Claims Procedure – Personal Accident  

Our claims experts are here to give you instant advice!

Claims Services Hotline

  

 

Make a Claim

 

 

 
 
Claims Procedure 
     

Online Personal Accident Claim Portal 

Claims Procedure:

  1. Please submit your claim within 30 days from the date of accident.
  2. The Policyholder and the Insured Person and/or his/her legal representatives must complete all questions on the claim form and sign on it. To facilitate the processing of your claim, please submit the following supporting documents:
  3. Send the complete claim form, together with all relevant documents to our Claims Department:
    9/F, Cityplaza One 1111 King’s Road Taikoo Shing, Hong Kong or Avenida Da Praia Grande, No. 693 Edif. Tai Wah 13 Andar A&B, Macau 

 

 

  • Original medical reports
  • Laboratory reports
  • Referral Letter
  • Discharge summary / Discharge slip
  • Original bills and receipts for claim expenses with information as listed:
    • Treatment date
    • Name of patient
    • Diagnosis
    • Attending physician’s stamp and signature

Important Notes:

  1. If you would like to claim for reimbursement of medical expenses, original receipts with full details (including diagnosis and amount) must be provided.
  2. If you would like to claim for x-ray or lab-testing expenses, referral letter from registered medical practitioner must be provided.
  3. Please specify the date when you have fully recovered.
  4. Please send copy of the payment document and breakf if other insurance company has already paid part of the medical expenses.
  5. Incomplete claim form cannot be accepted for processing of claim. Please attach original copies of all relevant documents.
  6. Settlement will be made upon full recovery of the Insured.
  7. For inquiry, please call our Claims Services Hotline at (852) 2894 0660 or (853) 2892 3329 or email at email at claimin@hk.msig-asia.com.
        
   
 
All Rights Reserved. Copyright © 2013 MSIG Hong Kong