< Home  
  Employees' Compensation  
  Group Medical  
  Personal Accident  
  Claims Procedure – Liability  

Our claims experts are here to give you instant advice!

Claims Services Hotline



Make a Claim


* Not applicable to  Macau policyholder

Claims Procedure 

Claims Procedure:

  1. Report the incident to Us immediately and submit the claim form, together with original copies of all relevant documents to us within 30 days from the date of accident/ discovery to:
    MSIG Insurance (Hong Kong) Limited
    Claims Department
    9/F, Cityplaza One
    1111 King’s Road
    Taikoo Shing, Hong Kong
  2. Do not admit liability or offer promise or payment to third party without receiving Our prior approval.
  3. Do not answer any questions concerning claims of the third party until further notice from Us.

To facilitate the processing of your claim, please submit the following documents to Us:

  • Original liability insurance claim form (which can be downloaded from the link on right hand side)
  • Copy of all documents you received relating to the claim
  • Claims or writs of summons or legal documents, if any
  • Original photographs showing the scene of accident and the extent of damage or injury

Important Notes:

  1. Incomplete claim form cannot be accepted for processing of claim.
  2. Further information/ documents may be needed.
  3. It is important that a complete answer be given to every question. If insufficient space is provided for your answers, please continue on a separate sheet.
  4. For inquiry, please call our Claims Services Hotline at 2894 0660 or email at claimin@hk.msig-asia.com.
All Rights Reserved. Copyright © 2013 MSIG Hong Kong