Special service arrangement in relation to COVID-19
MSIG is committed to providing quality services to our customers and a safe working environment for our staff. To prevent exposure to COVID-19, the MSIG office and Customer Centre will be temporarily closed until 1 March 2020.
Should you have enquiries, please contact your agent or broker if you have one. Otherwise, leave your message on MSIG Facebook Messenger or fill in our Product Enquiry Form on the ‘Contact us’ page. Every enquiry matters to us and our customer service team will reply to you as soon as possible. Please understand that there may be a delay in responding due to the high volume of enquiries we are receiving at the moment.
Click here for common questions about MSIG travel insurance coverage in relation to COVID-19.
If you are reporting a claim, please try our online EASY Claims system, which you can access here https://www.msig.com.hk/corporate-news/easy-claims.