MSIG Insurance (Hong Kong) Limited Receives 2018 Laserfiche Run Smarter® Award

Submitted by jayeshl on Fri, 03/08/2019 - 12:18
MSIG Insurance (Hong Kong) Limited Receives 2018 Laserfiche Run Smarter® Award
From left to right: Mr. Philip Kent (CEO), Ms. Connie Wong (SVP, Claims), Mr. Alan Yue (SVP, IT), Mr. Henry Hui (COO)

MSIG Insurance (Hong Kong) Limited is proud to announce that its EASY Claims System has won a 2018 Laserfiche Run Smarter® Award. Laserfiche, a leading global provider of enterprise content management (ECM) software, launched the Run Smarter® Awards in 2005 to honour organisations that demonstrate innovation when managing content and automating processes to drive business value.

Since the launch of its new EASY Claims System, more than 80% of MSIG HK’s online customers have submitted their claims using the online claims submission system, which registers, initially validates, and acknowledges all claims automatically. Submissions are now easier than ever for online customers, as they are no longer required to send hard-copy documents and can instead upload all supporting information through the platform.

“The launch of the EASY Claims System is vital to our business because our strategy goes beyond offering a broad range of products to our customers — it also emphasises delivering better customer service and enhanced customer experiences with MSIG” said Philip Kent, CEO, MSIG Insurance (Hong Kong) Limited.

The new system also offers claimants better peace of mind, with instant confirmation upon successful claim submission via email and SMS. Permitted agents and brokers are also able to instantly view information and documents submitted by their clients through a secure digital process that manages all interactions.

“Through its vision and leadership, MSIG Hong Kong is demonstrating the future of work, which supports collaboration, innovation and ingenuity,” said Karl Chan, President at Laserfiche. “This forward-thinking approach to operations is positioning MSIG Hong Kong as a leader in the general insurance industry. This recognition is well deserved — congratulations!”

MSIG Hong Kong continues to benefit from the automatic workflow and flexible resource management that the new system offers. Staff can easily be redeployed to manage different claims processes and tasks can be regrouped into different workflows as needed.

The winners of the Laserfiche Run Smarter® Awards were announced on February 7, 2019, during the Laserfiche Empower Conference in Long Beach, California. Click HERE to view the full list of award recipients.

In the news:
7 Mar, Insurance Business Asia - MSIG Hong Kong's online claims system recognised