Property Insurance (Macau)

Claim Procedure

EASY Claims Submission

1.

Input your claim information and contact details.

Property

Simply select the claim types and the corresponding required documents will be shown in the Claim Documents Section.

2.

Upload a digital copy of relevant supporting documents, or other pictures.

You can use “Save as Draft” to save your partial filled Claim Form in case you need further time to find the information and documents required.

3.

Submit. You will receive an instant email acknowledgement and a tracking number for your registered claim.

Submit your claim online

Or 

Submit claim through email/ post Property Insurance Claim Form

Notes
  1. To facilitate the processing of your claim, documentary evidence is very important. Examples of documentary evidence:
    • Photographs showing the extent of the loss or damage
    • A full list of the destroyed or damaged items
    • Original purchase invoices of the destroyed or damaged items, if available
    • 2 repair or replacement quotations for the destroyed or damaged items for comparison and assessment
    • Police report and statement, if any
    • All accounting records, including all stock records, record of the last renovation, rental records, etc.
  2. If you have other documents which are not listed but may support your claim application, please also submit them as it may facilitate our processing.
  3. If there is another insurance policy covering the same loss or damage, you should provide a copy of the full set of the policy to us. 
  4. Please do not discard, remove or commence any repair works of the destroyed or damaged items without our prior approval.
  5. We may appoint an adjuster to investigate the case.
Notes for submitting the claim through post
  1. Submit your completed claim form and all relevant documents within 30 days of the accident to:
    MSIG Insurance (Hong Kong) Limited – Macau Branch
    Claims Department 
    Avenida Da Praia Grande,
    No. 693 Edif. Tai Wah 13 Andar A&B,
    Macau
  2. We may contact you for more information.