Motor Insurance

Claim Procedure

Damage to your vehicle in a comprehensive cover

1.

Submit the claim form immediately

  1. Complete the claim form. 

    File your claim online

    or

    Download: 

  2. Attach copies of the following documents: 

    • Hong Kong Vehicle Registration Document (both sides) 
    • Driver’s HKID Card
    • Driving Licence
    • All relevant documents you have received concerning the claim
  3. Submit the completed claim form and above documents immediately after the accident/discovery through the online platform or by post to:

    MSIG Insurance (Hong Kong) Limited 
    Claims Department 
    9/F, Cityplaza One,
    1111 King’s Road,
    Taikoo Shing, Hong Kong

2.

Sign Letter of Authorisation

Sign a Letter of Authorisation to enable us to obtain the driver's statement from the police.

3.

Inform relevant parties

If your car is under a hire purchase agreement, you must inform the hire purchase company about the accident.

For repairs
  1. Get a quotation from the vehicle repairer and submit it to us. No repair works can be commenced before receiving our prior approval. 
  2. We will appoint a loss surveyor to quantify the damage. 
  3. After the damage has been quantified and approved, we will instruct the repairer to commence the works. 
  4. After the repair is completed, you will have to sign a ‘Discharge Form’ and submit it to the repairer in order to collect the vehicle. 
Important notes
  1. A bad claim record may result in a higher premium at renewal.
  2. Incomplete Notice of Accident cannot be accepted for processing of claim.
  3. It is important that a complete answer be given to every question. If insufficient space is provided for your answers, please continue on a separate sheet.
  4. We may contact you for further information.
  5. For enquiries, please call our Claims Services Hotline at 852 - 2894 0660 or email [email protected]