Helper

Claim Procedure

Hong Kong

1.

Complete the claim form

File your claim online

or

Download:

Helper Claim Form

2.

Gather supporting documents

To facilitate the processing of your claim, documentary evidence is very important. 

Examples of documentary evidence:
For in-patient/hospitalisation claim

  1. Original medical report
  2. Laboratory report
  3. Referral letters
  4. Discharge summary/ Discharge slip
  5. Original bills and receipts for claim expenses with information as listed: 
    • Treatment date
    • Name of patient
    • Diagnosis
    • Attending physician’s stamp and signature

For outpatient/medical claim
Original medical reports/medical receipts with information as listed: 

  • Treatment date
  • Name of patient
  • Diagnosis
  • Attending physician’s stamp and signature 
     
3.

Submit to us within 30 days

Submit your completed claim form and all relevant documents within 30 days from the date of accident/consultation (for medical claim) or date of discharge from hospital (for hospitalisation claim) through the online platform or by post to:

MSIG Insurance (Hong Kong) Limited 
Claims Department 
9/F, Cityplaza One,
1111 King’s Road,
Taikoo Shing, Hong Kong

Important notes
  1. Incomplete claim forms cannot be accepted for processing of claims. Please attach original copies of all relevant documents.
  2. Please send copy of the payment document and breakdown if other insurance company has already paid part of the medical expenses.
  3. All medical reports, information and evidences as required by us shall be furnished at the claimant’s own expenses.
  4. We may contact you for further information.
  5. For enquiries, please call our Claims Services Hotline at 852 - 2894 0660 or email [email protected]