Helper

Claim Procedure

Hong Kong

EASY Claims Submission

1.

Input your claim information and contact details.

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Simply select the claim types and the corresponding required documents will be shown in the Claim Documents Section.

2.

Upload a digital copy of relevant supporting documents, or other pictures.

You can use “Save as Draft” to save your partial filled Claim Form in case you need further time to find the information and documents required.

3.

Submit. You will receive an instant email acknowledgement and a tracking number for your registered claim.

Submit your claim online

Or 

Submit claim through email/ post Helper Claim Form

Notes for submitting the claim through post
  1. To facilitate the processing of your claim, please submit the following supporting documents:
    For outpatient/medical claim:
    • Original bills and receipts for claim expenses with Treatment date, Name of patient, Diagnosis & Attending physician’s stamp and signature
    For in-patient/hospitalisation claim:
    • Medical reports
    • Laboratory reports
    • Referral letters
    • Discharge summary
    • Original bills and receipts for claim expenses with Treatment date, Name of patient, Diagnosis & Attending physician’s stamp and signature
  2. If you have other documents which are not listed but may support your claim application, please also submit them as it may facilitate our processing.
  3. Submit your completed claim form and all relevant documents within 30 days of the accident to:
    MSIG Insurance (Hong Kong) Limited
    Claims Department 
    9/F, Cityplaza One,
    1111 King’s Road,
    Taikoo Shing, Hong Kong
  4. We may contact you for more information.