Property Insurance
Claim Procedure
1.
Report the incident to us
- Report the incident to us immediately with the following information:
- Date and time of the incident
- Extent of the loss or damage
- Cause of the loss or damage
- We will then appoint an adjuster to investigate the case.
2.
Gather supporting documents
The following documents must be submitted together with your claim form:
- Photographs showing the extent of the loss or damage
- A full list of the destroyed or damaged items
- Original purchase invoices of the destroyed or damaged items, if available
- 2 repair or replacement quotations for the destroyed or damaged items for comparison and assessment
- A copy of the police report, if any
- All accounting records, including all stock records, record of the last renovation, rental records, etc.
3.
Submit to us within 30 days
-
Complete the claim form.
Or
Download:
-
If the loss is minor, please submit your completed claim form and all relevant documents within 30 days from the date of incident/discovery through the online platform or by post to:
MSIG Insurance (Hong Kong) Limited
Claims Department
9/F, Cityplaza One,
1111 King’s Road,
Taikoo Shing, Hong Kong
Important notes
- If there is another insurance policy covering the same loss or damage, you should provide a copy of the full set of the policy to us.
- Please do not discard, remove or commence any repair works of the destroyed or damaged items without our prior approval.
- It is important that a complete answer be given to every question. If space is insufficient, please continue on a separate sheet.
- We may contact you for further information.
- For enquiries, please call our Claims Services Hotline at 852 - 2894 0660 or email [email protected]