1. Report the incident to us immediately with the following information: 
   • Date and time of the incident
   • Extent of the loss or damage
   • Cause of the loss or damage 
2. We will then appoint an adjuster to investigate the case. 

The following documents must be submitted together with your claim form: 

1. Photographs showing the extent of the loss or damage
2. A full list of the destroyed or damaged items
3. Original purchase invoices of the destroyed or damaged items, if available
4. 2 repair or replacement quotations for the destroyed or damaged items for comparison and assessment
5. A copy of the police report, if any 
6. All accounting records, including all stock records, record of the last renovation, rental records, etc.

1. Complete the claim form.

   File your claim online

   Or

   Download: 

   Property Insurance Claim Form

2. If the loss is minor, please submit your completed claim form and all relevant documents within 30 days from the date of incident/discovery through the online platform or by post to:

   MSIG Insurance (Hong Kong) Limited 
   Claims Department 
   9/F, Cityplaza One,
   1111 King’s Road,
   Taikoo Shing, Hong Kong