Liability Insurance

Claim Procedure

EASY Claims Submission


Input your claim information and contact details.


Simply select the claim types and the corresponding required documents will be shown in the Claim Documents Section.


Upload a digital copy of relevant supporting documents, or other pictures.

You can use “Save as Draft” to save your partial filled Claim Form in case you need further time to find the information and documents required.


Submit. You will receive an instant email acknowledgement and a tracking number for your registered claim.

Submit your claim online


Submit claim through email/ post 

Download Liability Insurance Claim Form

  1. Do not admit liability or offer promise or payment to the third party without our prior approval.
  2. Do not answer any questions concerning claims of the third party until further notice from us.
  3. To facilitate the processing of your claim, documentary evidence is very important. Examples of documentary evidence:
    • Copy of all documents you have received relating to the claim
    • Claims or writs of summons or legal documents, if any
    • Colour photographs showing the scene of the accident and the extent of damage or injury
Notes for submitting the claim through post
  1. Submit your completed claim form and all relevant documents within 30 days of the accident to:
    MSIG Insurance (Hong Kong) Limited
    Claims Department 
    9/F, Cityplaza One,
    1111 King’s Road,
    Taikoo Shing, Hong Kong
  2. We may contact you for more information.