Group Medical Insurance
Claim Procedure
Complete the claim form
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The policyholder and the insured person and/or his/her legal representatives must complete all questions in Part 1 of the claim form and sign on it.
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The attending physician must complete all questions in Part II of the claim form, and rubber stamp, date and sign on it.
Download:
Gather supporting documents
To facilitate the processing of your claim, please submit the following supporting documents:
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Medical reports
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Laboratory reports
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Original doctor’s referral letter for Specialist, Physiotherapy, Chiropractor, X-ray or Diagnostic test(s)
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Original Chinese Prescription
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Discharge summary
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Original bills and receipts for medical expenses with information as listed:
- Treatment date
- Name of patient
- Diagnosis
- Treatment nature with charge breakdown
- Attending physician’s stamp and signature
Submit to us within 90 days
Submit your completed claim form and all relevant documents within 90 days from the date of consultation/discharge from hospital to:
MSIG Insurance (Hong Kong) Limited
Claims Department
9/F, Cityplaza One
1111 King’s Road
Taikoo Shing, Hong Kong
- Original receipts will only be returned upon request.
- Please send copy of the payment document if other insurance company has already paid part of the medical expenses.
- All medical reports, information and evidence as required by us shall be furnished at the claimant’s own expenses.
- Incomplete claim forms cannot be accepted for processing of claims. Please attach original copies of all relevant documents.
- We may contact you for further information.
- For enquiries, please call our Claims Services Hotline at 852 - 2894 0660 or email [email protected]